Hilton Queenstown Resort & Spa

Really close to airport, great room, nice views, easy to get around, great lobby

The staff were great. Views were great. Room was lovely. Didn't like that I had to pay for parking.

Looks nice but rooms and beds and amenities a bit tired (worst hotel bed I’ve slept in) - quite a few fixtures in need of repair! Staff were very nice - met quite a few due to reporting bed four times and gas fire a few times Didn’t like segregated saunas when a couples 5 day treat Car park not free doesn’t state on line —states car parking available but $16 a day

Overall a very good experience. Couple of things to note though. The parking is quite expensive especially if you’re staying for more than 2 days. There isn’t any free parking at the hotel so bring extra for that. The security deposit for the hotel was a surprise and the booking agency we went through didn’t advise us of those costs. Hilton Queenstown charges $50 per night as a deposit on arrival to checking in. So bear that in mind also when booking. Other than that I would highly recommend staying here. We were out doing activities every day so to come back to a room with fresh towels, the bed was nicely made and the tea, coffee and water was always topped up was amazing. Very friendly staff and a very fast and prompt service.

Got x2 to parking tickets for $65 each and got told I had parking .. room was so little for a apartment style . Paint missing from walls and shower door didn’t open all the way to get into it . Room and stairs I asked to change rooms as had my crawling / walking baby with me they did it would cost $170 more to change rooms they said they could give me a fire guard to cover the stairs it wasn’t big enough for to cover the stairs

The beautiful view, comfortable rooms and handy proximity to the water taxi are all bonuses for this hotel. We were upgraded to a room with a sitting area and fire which was very relaxing.

Beautiful property. Very well kept. Lovely atmosphere. Clean. Staff were super accommodating, helpful and friendly. Is a good 10min drive to Queenstown centre but you can catch the water taxi across which picks you up right outside the resort.

We paid for the best room in the King Lake Wakatipu Suite. On arrival, many expected things such as in room dining did not work as they were transfering to a new system. The AC did not function correctly and we had to ask for a heater. A simple request for 10 tea bags was not delivered and instead sent to the wrong room. The room was not cleaned for 3 days and I eventually asked for the room to be cleaned. The stay was well below other hilton venues

Stayed one night in a lake view spa room after an upgrade which was simply lovely and very cosy. The room was fabulous and the spa a real treat. Staff on check in were very helpful and quick and the staff on the phones were also very helpful. Just a couple of minor downsides - the room service menu was not working through their new online system which they did warn me about, but it took me having to ring up and ask for it to be fixed which could only be done by emailing me a link which did work but given its the Hilton and the price one pays to stay here you do expect these things to be seamless. Sidenote: Note just for Hilton but all Hotels having travelled with my elderly father I also think its unfair to ask elderly guests to HAVE to utilise these systems at all, my Dad simply couldn't figure it out anyway. In room menu should always be provided. Another small thing occurred at the breakfast buffet, where after we were seated by the "head waitress" at a table, another waitress came over and said, oh i need to move you, with no explanation. We said, ah no we were told to sit here and it was an awkward situation. We had already placed our food on the table and were about to eat. This could have been handled better. Both very small things but for Hilton I do expect very high quality I guess. The location however is simply stunning and the grounds make for wonderful views and the food service is top notch!

Fantastic hotel and great location. Water taxi to Queenstown is a game changer!