Hotel Gaivota Azores

The staff was truly phenomenal. They have thought of everything and have an answer to any problem or situation. The breakfast they provide is perfect, and if you leave too early they will provide a breakfast option to go! You are equipped with fresh water, can rent beach towels, and they helped us with taxis to anywhere on the island!

A short visit to Sao Miguel on our way to mainland Portugal. Very nice accommodations in the centre of Porta Delgada. Convenient underground parking with parking card.

My flight home was canceled at midnight night so I made a reservation at the Hotel Gaivota for the following evening. Once I got to the airport to discuss the cancellation, the airlines gave me a voucher at another hotel. I called and I immediately asked Hotel Gaivota to help me out and cancel my reservation. They refused to refund the price of the room. I understand that I missed the window for canceling, but the fact is, I had only had the reservation for approximately 15 hours. They had plenty of rooms available so I did not prevent them from renting to someone else. They insisted on the technical rule which made the room nonrefundable. On the other hand, I have traveled extensively around the world and have found many really high class top quality hotels very willing to try and help stranded travelers whether by early check-in, late checkouts, shortening a stay or allowing a cancellation under emergency circumstances. I even asked for half of the refund since no one used the room and they refused. So charging me for a room that no one used and had only been reserved for half a day seems particularly harsh and unfair under the circumstances. Some courtesy and accommodation certainly would’ve been appreciated. So if this is your type of hotel treatment, go ahead and take your chances. If not, I recommend going to the Hotel Atlantica up the street, which is lovely.

We were on vacation. Room was outstanding, great view and very clean Front office staff Elsa was one of the nicest, most professional hosts I have dealt with in over 50 yrs of traveling Went out of her way to tell us about the area and the island and help get rental car

Perfect location. They offer parking in a garage under the building for an extra €5 a day. Friendly staff and the views from our balcony were incredible. Great central location to explore Sao Miguel

Great location and staff. Very Clean and breakfast was really fresh food. Gave four star because They only have a small limited amount and of parking passes, we we had to pay full rate of $1 euro per hour vs $5 a day. Not big deal since we were out most of the day, but felt should indicate rating accordingly

The staff were very accommodating, giving me an early check in and late checkout and storing my luggage as I had a late departing flight. I treated myself to a 1bedroom apartment which was very luxurious and I loved the opportunity to enjoy a coffee, wine and meals in my room when it was raining and not as pleasant to walk around.

Great location on the harbor. Lots of places to walk and enjoy an outdoor lunch or dinner. The hotel breakfast was wonderful. Many choices for breakfast. There was a young woman at the desk (I forgot her name) she went above and beyond to help us when we had flight problems. All the staff were wonderful, she was exceptional.

They provided me early check in, were very friendly and accommodating and found me a taxi that accepted credit cards.

We had the superior suite which had a huge bedroom living area and kitchen. Had a fantastic balcony overlooking marina with lounge chairs and table and chairs included breakfast buffet. Staff were all friendly and accomodating made restaurant reservations and taxis