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San Juan Airport Hotel

3 star rated hotel
8.4/10 Very Good
(3960 verified Hotels.com guest reviews)
See real reviews (737)

generated by AI based on family reviews

Overview

The San Juan Airport Hotel is praised for its unbeatable convenience, being located directly within the airport. This makes it a top choice for travellers with early morning flights or late-night arrivals. Guests consistently mention the exceptional service provided by the friendly and helpful staff, who go above and beyond to assist with early check-ins and luggage. While some find the rooms small and basic, many appreciate the cleanliness and comfort. The on-site restaurant receives positive feedback, particularly for its breakfast and overall convenience. However, some negative comments mention issues such as small rooms, maintenance issues, and high prices at the bar and restaurant. Parking is also highlighted as a potential issue due to use of the airport's parking lot.

Guest highlights

Exceptionally friendly and helpful staff
Delicious breakfast
Convenient airport location

About the hotel

Nearby attractions

Located near the beach, San Juan Airport Hotel is in Isla Verde neighborhood and is connected to the airport. Castillo de San Cristobal and La Fortaleza are notable landmarks, and the area's natural beauty can be seen at Condado Beach and El Yunque National Forest. Puerto Rico Convention Center and Pier 1 are two other places to visit that come recommended. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and skydiving nearby.

Popular amenities

Parking

Self parking on site (USD 28.00 per day)
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 restaurant and 1 coffee shop/cafe
10 beach bars and 1 bar
Free full breakfast available daily 5:00 AM–9:00 AM
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Things to do

2 spa tubs
24-hour fitness center
Arcade/game room
Beach volleyball
Billiards/pool table
Evening entertainment
Shopping
Table tennis

Outdoor

Beach umbrellas
Pool sun loungers
Terrace

Conveniences

ATM/banking services
Elevator
Front-desk safe
Vending machine

More

Books
Games
Renovated entire property - September 2019
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for San Juan Airport Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

737 reviews

Review data

5 star reviews

44%

4 star reviews

34%

3 star reviews

12%

2 star reviews

7%

1 star reviews

3%

We have selected a sample of reviews which reflect what travellers have said about San Juan Airport Hotel

Showing 1 - 10 of 737 reviews

Latest reviews (737)

S

Sheelene

16 Oct 2024 - 17 Oct 2024
reviewed on hcom

5 out of 5 stars

convenient after a very long flight in with a layover
C

Carol

23 Sept 2024 - 24 Sept 2024
reviewed on hcom

3 out of 5 stars

Very small and parking situation inconvenient
C

Cecilia

22 Sept 2024 - 23 Sept 2024
reviewed on hcom

5 out of 5 stars

This is just the best option for overnight connecting flights. It is clean, well-appointed, safe, quiet, and there is a restaurant downstairs.
K

Kevin

23 Sept 2024 - 24 Sept 2024
reviewed on hcom

5 out of 5 stars

Easy check in, the room was clean and up to date, knowledgeable and personable staff (had a lovely conversation with the breakfast crew). This property has had improvements since the last time I’ve stayed here. Really the go to if you have an early morning flight out of SJU. Easy Uber ride to anywhere in San Juan.
C

Christopher

21 Sept 2024 - 22 Sept 2024
reviewed on hcom

4 out of 5 stars

Easy stay in a clean comfortable room after a flight with an overnight layover. Room air conditioner worked great. Probably too great
G

Gerardo

21 Sept 2024 - 22 Sept 2024
reviewed on hcom

4 out of 5 stars

Excellent for an early flight, or layover.
J

John

10 Sept 2024 - 11 Sept 2024
reviewed on hcom

5 out of 5 stars

The SJ Airport hotel is a very comfortable and convenient place to stay. Especially if you are there getting ready for a flight the next day. The staff are very helpful and caring. Looking for some water in the evening they gave me two bottles at the front desk. Not knowing it my wedding ring slipped off and fell to the floor. I did not notice it until the next morning. After searching our room we called to the front desk and they had found it while cleaning. We will always be grateful to the hotel staff for their help! Thanks! John
L

Lawson

25 Aug 2024 - 26 Aug 2024
reviewed on hcom

5 out of 5 stars

I stayed here with my children while we were in transit in San Juan before heading home to the UK. I was incredibly surprised by the 5-star level of service that we received from the time we walked through the doors of the hotel to leaving. The guy who checked us in was called Angel and he was so kind and checked us in hours early because he saw how exhausted my kids and I were. A very kind man called Alex helped us take our luggage to our room and told us how lucky we were to have room 333. Every member of staff we met even the manager on duty that day treated us so warmly and were ready to assist us. When we left we received a hotel to airport service where we were assisted once again with our luggage all the way to the hotel. This may not be a 5 star hotel in terms of infrastructure and offerings but it certainly is one in terms of the service. I've stayed at many hotels across the world in my travels. From 3-5 star and this must be by far one of the top hotels where service is concerned.
T

Tammy

30 Aug 2024 - 31 Aug 2024
reviewed on hcom

5 out of 5 stars

I have seen several negative reviews but we had a great experience here. It was very clean and the staff was very friendly. The breakfast was wonderful with the made your way omelettes. The rooms are small but my fiancé and I were fine in there. It is very convenient to get to the airport side. We ate at the airport for dinner. The only complaint I could say is my fiancé got a drink from the bar on the second floor, it had a double shot and the total was $48 and some change and it was only a small 8 oz cup. So beware. But we did not see any bugs or filth.
M

Matthew

26 Aug 2024 - 28 Aug 2024
reviewed on hcom

5 out of 5 stars

The hotel maid Keyshliane took care of the room always perfect and clean and the bartenders were cool Great staff if staying thst close to airport
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