J
Josephine
11 Oct 2024 - 12 Oct 2024
reviewed on hcom
4 out of 5 stars
Hotels.com needs to verify with the hotel that my reservation was confirmed. On arrival to the hotel near midnight and exhausted from travel, I was told my hotels.com reservation was not confirmed from the hotel’s end. They fortunately rebooked me without any fees but come on you guys need to do better with double checking !!
Z
Zukile
7 Sept 2024 - 8 Sept 2024
reviewed on hcom
4 out of 5 stars
Location good and the price was value for money. Free airport shuttle.
K
Kevin
5 Sept 2024 - 6 Sept 2024
reviewed on hcom
1 out of 5 stars
An aiport hotel serves a few functions, a comfortable bed for the night. And when they offer a free shuttle service it gets you to the airport on time.
We needed the shuttle for 06.00. We asked to book it.
No need for reservations we were told.
Arrive 05.58, shuttle full, leaves us behind.
I ask at the desk that immediately it returns a second journey is made to accommodate us in a timely manner.
06.18 shuttle returns. Driver refuses to make another journey until 06.30. I tell the desk you promised a quick run, he has time. The driver and desk chat, not in English.
The shuttle departs at 06.32.
We leave more people behind to await the 07.00 journey.
Very poor service, it seems the driver runs the hotel not the other way around.
B
Bart
7 Aug 2024 - 8 Aug 2024
reviewed on hcom
5 out of 5 stars
Bus to the airport is great
D
Darren
31 Jul 2024 - 1 Aug 2024
reviewed on expedia
1 out of 5 stars
Checked in to a very cold room, the room had a large old fashioned heater, this was turned on but no heating. Called reception to ask for help .... waited and waited ... called again waited and waited. I climbed into bed fully clothed to stay warm. ... called again and waited and waited. Last time I visited reception and pushed to the front of the Que demanding it be sorted or a fully refund....
A engineer Attended and started the heater but it was noisy and slow to warm up the room.
The shower head had been placed at an angle into the corner of the shower making life difficult, when re positioned the water escaped through a gap in the door.
The hotel is in need of professional staff and a refurb, but I guess the majority of staff were like me just staying a few hours between transit to/from airport.
D
Dallen
13 Jul 2024 - 14 Jul 2024
reviewed on hcom
5 out of 5 stars
Very comfortable and great location near the airport.
R
Rosey
Invalid Date - Invalid Date
reviewed on expedia
5 out of 5 stars
As a solo traveler, this hotel was super safe and the staff were very welcoming! Everything was easy and accessible - from food, to transportation, and rooming process. Also a very good price for a very tidy and clean place. Definitely recommend!
M
Meredith
30 Jun 2024 - 1 Jul 2024
reviewed on expedia
5 out of 5 stars
I had a wonderful time at the Premier Hotel! If you need any help from the front desk, please see Hilda; she was wonderful! She helped me with excursions and anything else I needed regarding my room. I would like to say thank you to the barman KG, Shoes, Kwafa, and Ronald for making my stay pleasant and very relaxing. A special thanks to all the ladies: Nobuhle, Belinda, Claire, Sancele, Tinyiko, Happiness, and Phiona. And to the morning day shift restaurant manager, she was phenomenal (I can’t remember her name😊). I highly recommend this hotel for any first-time travelers to Johannesburg.
M
Meredith
21 Jun 2024 - 30 Jun 2024
reviewed on expedia
5 out of 5 stars
"I recommend the Premier Hotel for any first-time travelers to Johannesburg. Please see Hilda at the front desk; she helped me with excursions and anything regarding my room. Special thanks to all the ladies - Nobuhle, Belinda, and Claire - as well as Senele, Tinyiko, Ankekani, Happiness, and Phion. The dayshift restaurant manager - she was phenomenal. (I can’t remember her name) the barmen made my stay relaxing and comfortable. Thanks to KG, Shoes, Kwafa, and Ronald as well. I enjoyed my stay at this property."
Z
Zukiswa
7 Jun 2024 - 8 Jun 2024
reviewed on expedia
4 out of 5 stars
Convinient for Airport layover