NH Bilbao Deusto

Great staff, nice breakfast, clean rooms. Paid underground hotel parking, and good location. Carrying luggage from ground floor to an elevator is an issue as the elevator is on half a floor below the ground floor, so you have to carry luggage down a few steps, which is inconvenient. Great hotel, staff and location overall.

We were greeted by a very hospitable, welcoming and funny receptions, who offered us to choose between two different rooms after being able to check them out first. Exceptional service upon check-in (!), otherwise polite and friendly staff service as expected. Great location of hotel, just a short walk from the Guggenheim, also within walking distance from most other sights in the center of Bilbao10-15 min walk from airport bus stop. Quiet street, no disturbance from traffic or hallway. Rooms somewhat worn, cracks and stains here and there, makes the cleaning seem more adequate than good. Stains on our door that looked like bloody fingerprints (probably weren't, but staff should still make an effort to remove as we are probably not the first and last clients to perceive them as blood). Plus for extended breakfast hours, especially on the weekends (until 11.30). Good breakfast buffet.