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Hilton Garden Inn Albany Airport

3 star rated hotel
7.8/10 Good
(1103 verified Hotels.com guest reviews)
See real reviews (147)

generated by AI based on family reviews

Overview

The Hilton Garden Inn Albany Airport is a convenient option for travellers, with many praising its 24-hour shuttle service to and from Albany International Airport. Guests appreciate the generally clean rooms and helpful staff. However, some reviews mention that the hotel is showing its age and could benefit from some refurbishment in certain areas, and that the on-site restaurant and breakfast options receive mixed reviews. Some guests also noted cleanliness issues in their rooms and common areas.

Guest highlights

24-hour airport shuttle service
Helpful and friendly staff

About the hotel

Nearby attractions

Located in Latham, Hilton Garden Inn Albany Airport is in an area with good airport proximity. Clifton Park Ice Arena and Maple Ski Ridge are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Colonie Center Mall and Northway Mall. Looking to enjoy an event or a game while in town? See what's happening at Albany Indoor Rockgym or SEFCU Arena.

Popular amenities

Parking

Airport shuttle on request
Extended parking on site (USD 5 per night)
Free 24-hour roundtrip airport shuttle
Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 7-15 for adults and USD 5-15 for children

Guest services

24-hour front desk
Housekeeping (on request)
Laundry facilities
Luggage storage

Accessibility

Accessible airport shuttle
Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Outdoor

Garden
Outdoor furniture
Picnic area

Conveniences

ATM/banking services
Ballroom
Elevator
Front-desk safe
Grocery/convenience store
map

Reviews that mention...

Hotel Reviews

for Hilton Garden Inn Albany Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

147 reviews

Review data

5 star reviews

52%

4 star reviews

21%

3 star reviews

15%

2 star reviews

5%

1 star reviews

7%

We have selected a sample of reviews which reflect what travellers have said about Hilton Garden Inn Albany Airport

Showing 1 - 10 of 147 reviews

Latest reviews (147)

H

Honey

29 Oct 2024 - 30 Oct 2024
reviewed on hcom

4 out of 5 stars

Front desk staff was awful. She rolled her eyes at my questions, was bored with her job and seemed annoyed that my arrival interrupted her phone scrolling. She was awful. On the other hand the shuttle drivers, both in the early morning to the airport as well as the pickup from The airport were extremely courteous and helpful
R

Robin

11 Oct 2024 - 12 Oct 2024
reviewed on hcom

2 out of 5 stars

I chose an airport hotel since my flight landed at midnight. I prefer Hilton, but this was disappointing. After landing and collecting luggage, I called the hotel for shuttle service and was told the shuttle was just there and she would send it back. The driver arrived and asked how many times I'd called. I replied once and he proceeded to wait for other guests. I guess the clerk assumed I was the guest that originally called and missed the shuttle. Received confirmation of online checkin and digital key request but key never arrived so I had to stop at the front desk. The night desk clerk was rudely trying to assist airline employees as there was no reservation found for them. She did not greet me, just asked for name. She was using the radio to talk with another employee when another guest showed up saying her key wasn't working. The clerk says none of these keys are working as she hands me my key. When I started to confirm, she responded to the radio employee as I suppose she was talking about the previous guest. I took my key and headed to the room. Thankfully my key worked.
S

Steven

12 Aug 2024 - 13 Aug 2024
reviewed on hcom

5 out of 5 stars

Room was clean and tidy, and no noticeable smell. Shuttle was waiting at the airport, and there was no wait to take me back the next day. Service was great overall. There's not much more I can say since I was only there for about 10 hours.
C

Casey

28 Jul 2024 - 29 Jul 2024
reviewed on expedia

5 out of 5 stars

Wonderful stay! Clean room, ice machines, helpful staff. We really appreciated the 24/7 on demand shuttle! My only two complaints - I wish there was a complimentary breakfast (even just continental) and I wish they had more staff! The staff were great; they just seemed overworked!
G

Gabbie

25 Jul 2024 - 26 Jul 2024
reviewed on orbitz

5 out of 5 stars

Not a bad place for one night before a flight but the pool is so tiny and overall the place is not very clean in areas aside from the lobby.
L

Leticia

23 Jul 2024 - 24 Jul 2024
reviewed on orbitz

5 out of 5 stars

It was great! So close to airport and so accommodating in a late shuttle service.
M

Mark

21 Jul 2024 - 22 Jul 2024
reviewed on orbitz

5 out of 5 stars

The location is very convenient. Staff was very helpful and I appreciated the shuttle service to various locations since my flights were canceled and I was stranded for 3 days.
J

Jess

18 Jul 2024 - 19 Jul 2024
reviewed on orbitz

5 out of 5 stars

Clean, quiet room. Appreciate the airport shuttle early in the morning!
J

Jason

8 Jul 2024 - 9 Jul 2024
reviewed on orbitz

5 out of 5 stars

Convenient due to proximity to the Albany International Airport with shuttle service. Shuttle service was prompt and extremely helpful. Was clean and amenities were nice, kids loved the pool.
T

Tally

3 Jul 2024 - 4 Jul 2024
reviewed on orbitz

3 out of 5 stars

Great shuttle driver Property is rundown it needs refurbishing
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