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Best Western Santa Fe

2 1/2 star rated hotel
8.8/10 Excellent
(917 verified Hotels.com guest reviews)
See real reviews (15)

generated by AI based on family reviews

Overview

The Best Western Santa Fe receives mostly positive feedback, with guests frequently praising the cleanliness of the rooms, the friendly and helpful staff, and the good quality breakfast on offer. Many appreciate the convenient location off the I-40 and the ample parking, including space for larger vehicles. However, some guests note that the hotel lacks an elevator and that noise from the highway can be an issue. Additionally, a few reports mention issues with room security and cleanliness, suggesting inconsistencies in maintenance and upkeep.

Guest highlights

Very clean rooms
Friendly and helpful staff
Good breakfast with a wide variety of options
Convenient location and ample parking

About the hotel

A seasonal outdoor pool, a business center, and laundry facilities are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. Housekeeping is not available.

Nearby attractions

Best Western Santa Fe is located in Amarillo. American Quarter Horse Association and American Quarter Horse Hall of Fame are cultural highlights, and some of the area's attractions include Amarillo Zoo and Wonderland Amusement Park. Looking to enjoy an event or a game while in town? See what's happening at Tri State Exposition or Dick Bivins Stadium.

Popular amenities

Parking

Free self parking on site
Onsite parking includes off-street options
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free full breakfast available daily 6 AM–9 AM
Room service available

Guest services

24-hour front desk
Laundry facilities
No housekeeping

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Stair-free path to entrance
This property does not have elevators
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Seasonal outdoor pool

Conveniences

Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Best Western Santa Fe
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

15 reviews

Review data

5 star reviews

53%

4 star reviews

33%

3 star reviews

0%

2 star reviews

13%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Best Western Santa Fe

Showing 1 - 10 of 15 reviews

Latest reviews (15)

H

HEIDI

14 May 2024 - 15 May 2024
reviewed on expedia

5 out of 5 stars

Last minute stop driving across the Country. Great rate, very easy check in, very clean, easy parking, right off the 40, night and morning staff were super friendly and excellent breakfast .
G

Gary

26 Mar 2024 - 27 Mar 2024
reviewed on hcom

5 out of 5 stars

We have traveled about 6,000 miles the last 2 months, always staying at hotels in the hundred bycks range and this was the best. Large clean room, helpful gal at the front desk and lots of options for breakfast. They had a convenient option for ordering in as we didn't feel like getting in the car to drive somewhere.
J

Josh

16 Mar 2024 - 17 Mar 2024
reviewed on hcom

5 out of 5 stars

Stayed here a week ago and everything was great. Pulled in today and they have one side of the parking lot blocked off because they poured cement. And the doors leading outside that used to latch are now taped open so the entire building is not secure whatsoever and no key card is needed to enter the building at any time of the day or night. They did not have tape over the latches last week but apparently they needed it this week. I know it’s winter as well and the pool was not filled but they need a lot of paint and a lot of work on that pool if it’s gonna open anytime this year.
C

Christina

16 Feb 2024 - 17 Feb 2024
reviewed on expedia

2 out of 5 stars

No elevator,we had to carry luggage up aflight of steps. Am staff rude during checkout.
J

Juan

2 Nov 2023 - 3 Nov 2023
reviewed on expedia

5 out of 5 stars

I stayed at 4 motels traveling east & this one was the best by far. Great staff, solid breakfast & security in parking lot. Beds were comfy & room was very clean. The staff were all friendly. Great stay.
M

Michael

4 Oct 2023 - 5 Oct 2023
reviewed on hcom

5 out of 5 stars

The hotel was prefect for our stay and the front desk service that Sandra gave us for the late check in and that they had parking for our trailer we were pulling and the great breakfast again 10 out of 10
J

Julie

20 Apr 2023 - 21 Apr 2023
reviewed on hcom

5 out of 5 stars

Another hidden gem. We were a little concerned when we pulled up. The hotel is in a transitional area but our experience was perfect in every way. The room was clean, comfortable and, I’m guessing, recently renovated. Wide variety of breakfast options including Grab&Go snack bags. Staff were friendly and helpful. The person at the desk even asked if we needed dinner recommendations when we checked in. Plus they have a great online ordering service for in-room meals. The overnight security in the parking area was a little off-putting for us small town folks but then we realized that it added another layer of customer service that we had never thought of. My husband, the worrier, was impressed.
K

Kathleen

7 Feb 2023 - 8 Feb 2023
reviewed on travelocity

4 out of 5 stars

The room was clean, the bed was comfortable! The staff friendly! The bed had a very thin blanket and our room backed up to the back parking lot which was noisy until about 10:30pm
s

sigita

Invalid Date - 29 Dec 2022
reviewed on travelocity

4 out of 5 stars

Great value! The room was specious, updated and clean. The staff was great, especially the lady at the front desk named Dina. The only negative I would say is that hotel is located very close to the highway and you can hear the traffic. We turned the fan on high and we were fine. I would definitely stay again for a quick night stop as we travel.
K

Kim

14 Sept 2022 - 16 Sept 2022
reviewed on travelocity

5 out of 5 stars

This Best Western is a hidden gem on a busy frontage road right along the interstate. Right away, we noticed how well-tended the landscaping and parking lots were. Lobby area is small and multi-purpose, very clean. Hallways and our room were immaculate. Lots of staff around, in uniforms and hard at work. Front desk staff very friendly and helpful. A great two-night stay on a longer road trip!
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