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Northern Hotel

4 star rated hotel
9.4/10 Exceptional
(1012 verified Hotels.com guest reviews)
See real reviews (68)

generated by AI based on family reviews

Overview

The Northern Hotel in Billings receives overwhelmingly positive feedback, particularly praising its convenient downtown location, making it easy to walk to restaurants and shops. Guests consistently highlight the exceptional service provided by the friendly and accommodating staff, from valet parking attendants to front desk personnel and restaurant staff. The hotel's amenities, including the comfortable rooms, are frequently mentioned. While most reviews are positive, a few mention minor drawbacks such as slow elevators and occasional street noise, as well as the lack of in-room coffee makers. There are also some issues with the parking garage access and the airport shuttle service that should be noted.

Guest highlights

Complimentary valet parking
Exceptionally friendly and accommodating staff
Convenient downtown location, close to restaurants and shops
Comfortable rooms and clean facilities

About the hotel

2 restaurants, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Other amenities include a 24-hour business center, a conference center, and coffee/tea in a common area. Housekeeping is available on request.

Nearby attractions

Located in Billings, Northern Hotel is in the city center and near the airport. Yellowstone Art Museum and Billings Studio Theater are cultural highlights, and some of the area's popular attractions include Reef Indoor Water Park and ZooMontana. Looking to enjoy an event or a game? See what's going on at First Interstate Arena or MetraPark. Guests appreciate the hotel's central location.

Popular amenities

Parking

Electric car charging station on site
Extended parking on site (surcharge)
Free 24-hour roundtrip airport shuttle
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
2 restaurants
24-hour room service
Coffee/tea in common area(s)
Full breakfast available for a fee daily 6 AM–1:00 PM: USD 4-16 for adults and USD 4-16 for children

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Elevator
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Bicycle rentals
Shopping

Outdoor

Garden
Vegetable garden

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall
Vending machine

More

100% renewable energy
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Fireplace in lobby
Humane treatment of captive wild animals
Local artist showcase
Local culture & ecosystem education
Locally-owned & organized tours & activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soda bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options
map

Reviews that mention...

Hotel Reviews

for Northern Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

68 reviews

Review data

5 star reviews

72%

4 star reviews

22%

3 star reviews

3%

2 star reviews

1%

1 star reviews

1%

We have selected a sample of reviews which reflect what travellers have said about Northern Hotel

Showing 1 - 10 of 68 reviews

Latest reviews (68)

D

Douglas

29 Jul 2024 - 30 Jul 2024
reviewed on expedia

5 out of 5 stars

Great in all respects, shuttle is always good.
J

James

25 Jul 2024 - 26 Jul 2024
reviewed on expedia

5 out of 5 stars

Friendly staff and front desk. Clean room. No charge for overnight parking. We liked the hotel very much and will stay there again on our next trip to Billings.
C

Christopher

19 Jul 2024 - 21 Jul 2024
reviewed on expedia

3 out of 5 stars

The parking garage situation is not easy. Half the time the parking validation tag doesn’t work to get you out of the garage and ended up paying with my own money. Also, the housekeepers are very noisy outside my room starting at 9 AM.
R

Richard

4 Jul 2024 - 6 Jul 2024
reviewed on expedia

5 out of 5 stars

Place is awesome, parking is perfect
D

Diana

8 Jul 2024 - 11 Jul 2024
reviewed on travelocity

5 out of 5 stars

It is beautiful and in excellent condition--it is old by age but not by appearance or condition. Staff were very congenial and competent. Free airport shuttle and free parking! Did not experience the restaurants within the hotel but they looked great. Lots of good dining options within walking distance. I would definitely stay here again
G

Gilda

1 Jul 2024 - 2 Jul 2024
reviewed on expedia

5 out of 5 stars

Offers valet parking, lobby has beautiful seating area with a statement fireplace, a great place to eat breakfast and lunch and a high-end restaurant for dinner. Room is spacious and clean.
T

Tom

10 Jun 2024 - 11 Jun 2024
reviewed on expedia

5 out of 5 stars

Free valet parking is fantastic. The property and the rooms are excellent.
L

Leslie

4 Jun 2024 - 5 Jun 2024
reviewed on expedia

5 out of 5 stars

The Northern has a great airport shuttle service and garage parking for your car.
S

Sally

24 May 2024 - 25 May 2024
reviewed on expedia

5 out of 5 stars

From the time we were picked up at the airport to the time we checked out, every single staff member was friendly and accommodating. The rooms were very clean and spacious, and the bed was extremely comfortable. We didn't try their restaurant Ten, but the Diner was fantastic. Food was delicious and the portions were very generous. Next time we are in Billings, the Northern will be our top choice.
M

Mathew

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

A short but good stay with easy parking attached to the building. Clean room with adequate space and nice amenities.
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