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Aloft Charleston Airport & Convention Center
3 star rated hotel
7.2/10
(104 verified Hotels.com guest reviews)
See real reviews (36)
generated by AI based on family reviews
Overview
The Aloft Charleston Airport & Convention Center offers a convenient location near the airport and is within walking distance of shopping and dining options. Guests praise the helpful staff and the efficient airport shuttle service. However, reviews also highlight significant concerns regarding cleanliness, with reports of stained carpets, unclean rooms, and even pest infestations. Some guests mention issues with room amenities, such as broken phones and air conditioning problems, and inconsistent experiences with room features (e.g., missing microwaves). While many find the staff accommodating and helpful, inconsistencies in service and the availability of the airport shuttle have been noted. The hotel's proximity to the airport and the positive comments regarding staff should be weighed against the serious concerns about cleanliness and room maintenance.
Guest highlights
Helpful staff
Convenient airport shuttle
Close proximity to shops and restaurants
About the hotel
Nearby attractions
Located in North Charleston, Aloft Charleston Airport & Convention Center is in a shopping district and near the airport. Check out an event or a game at North Charleston Coliseum and Performing Arts Center, and consider making time for South Carolina Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing, winery tours, and outlet shopping.
Popular amenities
Parking
Free 24-hour roundtrip train station shuttle
Free RV/bus/truck parking on site
Free area shuttle up to 5 miles
Free bus station shuttle
Free extended parking on site
Free roundtrip airport shuttle from 7:00 AM - 11:00 PM
Free shopping center shuttle
Wheelchair-accessible parking and van parking available
Wifi
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi
Food and drink
1 bar
2 restaurants and 1 coffee shop/cafe
Breakfast available for a fee: USD 9.00 per person
Coffee/tea in common area(s)
Guest services
24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Accessibility
Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
Grab bar in bathtub
Grab bar in shower
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Phone accessibility kit
Roll-in shower (select rooms)
Transfer shower
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-width doorways
Things to do
24-hour fitness center
Indoor pool
Outdoor
Garden
Outdoor furniture
Picnic area
Terrace
Conveniences
ATM/banking services
Elevator
Front-desk safe
Gift shop/newsstand
More
Fireplace in lobby
Renovated entire property - February 2021
Shared microwave
Smoke-free property
TV in lobby
Reviews that mention...
Hotel Reviews
for Aloft Charleston Airport & Convention Center
3 out of 5 stars
36 reviews
Review data
5 star reviews
- 31%
4 star reviews
- 8%
3 star reviews
- 11%
2 star reviews
- 17%
1 star reviews
- 33%
We have selected a sample of reviews which reflect what travellers have said about Aloft Charleston Airport & Convention Center
Showing 1 - 10 of 36 reviews
Latest reviews (36)
L
Laura
27 Sept 2024 - 29 Sept 2024
reviewed on hcom
5 out of 5 stars
Lots of shopping and dining options close by. Airport shuttle service available. I had a personal issue this past Sunday morning- front staff and maintenance were incredibly helpful and caring. I didn’t catch his name but I am thankful for his help with my son.
P
Pamela
3 Jul 2024 - 7 Jul 2024
reviewed on expedia
1 out of 5 stars
This was the worst stay I have ever had , the internet did not work, they have safes in the room that do not work at all , if you lock your things in the safe they will get stuck in there , they have a bad Palmetto roach problem very bad ! With huge cockroaches that come out at night while you’re sleeping and fly on you ! I was moved into another room because of the roaches and the other room did not have a mattress protector on it and you can see a big blood or some sort of dark color huge spot on the mattress the mattress looks old and bed bug bound ! And when walking out the hotel it’s a higher metal piece that’s very dangerous walking out I hit my toes several times on it walking out ! I definitely will never ever stay here again !
S
Stephanie
23 May 2024 - 28 May 2024
reviewed on hcom
1 out of 5 stars
If you are traveling with a family, please be aware: there is a WINDOW from the shower into the bedroom. And, yes, you can see through the window. I am not one to leave a review unless it is a positive experience but this hotel was so bad that I feel the need to warn others. The lobby was dirty- couch had stains and rips. Aside from the weird window in the shower, the room was not clean. The ceiling looked as if it would cave in, we were given 2 double beds (booked 2 queen beds) without any communication upon check in, the beds were not comfortable, the window frames were falling apart... When we informed the staff that we were canceling our stay, she was very friendly and empathetic. However, we were told that the shower windows were in all rooms. I have stayed at other Aloft properties and never had such a horrible experience.
S
Stephanie
23 May 2024 - 28 May 2024
reviewed on hcom
1 out of 5 stars
If you are traveling with a family, please be aware: there is a WINDOW in the shower into the bedroom. And, yes, you can see through the window. I am not one to leave a review unless it is a positive experience but this hotel was so bad that I feel the need to warn others. The lobby was dirty- couch had stains and rips. Aside from the weird window in the shower, the room was not clean. The ceiling looked as if it would cave in, we were given 2 double beds (booked 2 queen beds) without any communication upon check in, the beds were not comfortable, the window frames were falling apart... When we informed the staff that we were canceling our stay, she was very friendly and empathetic. However, we were told that the shower windows were in all rooms. I have stayed at other Aloft properties and never had such a horrible experience.
J
Joseph
24 May 2024 - 26 May 2024
reviewed on expedia
3 out of 5 stars
Overall, this property has nice indoor and outdoor lounge areas. If you are looking for a place to stay that has nearby shopping and dining amenities, this would be a good choice. For example, we like that the location of the property seems safe and is in walking distance to Starbucks, Tanger Outlets, Walmart, casual restaurants, etc.
We did not like the noise of low flying airplanes flying to/from the airport nearby and the hotel website advertises phones in the rooms but there are no phones in the rooms. Also, the shower is in the same enclosure as the toilet, which is a bit inconvenient.
L
Lana
3 May 2024 - 4 May 2024
reviewed on expedia
5 out of 5 stars
Very convenient to airport. Lots of shops/dinning nearby. Very clean.
S
Sarah
1 May 2024 - 2 May 2024
reviewed on expedia
3 out of 5 stars
A/C was out when we arrived and hallways were hot and did not smell great. Staff is very limited. But what you would expect from a airport hotel.
A
Andrew
1 Apr 2024 - 5 Apr 2024
reviewed on expedia
5 out of 5 stars
Nice property and proximity to airport.
B
Beverlee
2 Apr 2024 - 3 Apr 2024
reviewed on expedia
2 out of 5 stars
Beautiful hotel but staff could be more friendly and attentive/helpful. A 24hr airport shuttle and In room phones would be greatly appreciated
M
Mark
14 Feb 2024 - 15 Feb 2024
reviewed on travelocity
4 out of 5 stars
I was promised there would be a free shuttle to hotel when I reserved a room explaining I would be arriving at midnight. When I called from the airport at 11:30pm I was told by hotel the shuttle had quit running for the night.
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