La Quinta Inn & Suites by Wyndham Charlotte Airport North

Chose La Quinta as I've always known them to be a nice clean classy hotel. We used to live in Plantation, FL and had one a few miles away that family used to stay at for visits. That location is a great place. Charlotte was awful from the start! The lighted sign for La Quinta on the street is only visible from only 1 side as the other side is broken completely out. Luckily we saw the name at the top of the hotel as we were passing by it. Pulling into the parking lot there is a huge pothole that we didn't see until we hit it. Garbage cans outside of front doors overflowing! I did pre check in but had to do everything again at the counter bc the employee says the on-line check in never works. I said- 'why send that out then'? We get to the 4th floor with our luggage and the keys don't work! Someone passed by and said the keys never work- it's an ongoing problem! The room was fairly clean for as run down as it was. Ugly gross stains all over the chair - I wouldn't even put anything on the chair, much less sit on it! Wallpaper peeling off the wall. No soap etc in the bathroom. Used my shampoo for soap. No tissues in the built in box on the bathrm counter. Hallway walls and doors have dirty spots everywhere. Hallway carpets dirty and extremely worn wrinkled areas - especially near the lobby desk. Next morning went for the free breakfast- didn't expect much, but a sign said temporarily not serving breakfast- coffee only. Sign looks old.

After a late check in and being in the room for about 30 minutes someone used a key and let themselves into our room, i called out to them and they ran out i went out of the room and saw thefore exit door closing and rsn to it and looked down the steps and they were gone like a ghost. I called the front desk and they were very unapologetic and said it wasa normal securoty check doingroinds to mamensure rooms were cleaned, i asked why the "security" did not announce themselves and they ran off into the night they continued to make excuses, i am still on travel but will be calling tonight in searxh of a full refund

I wasn't able to enjoy my stay. I booked a reservation with a late check in becasuse we were traveling from out of town. When we arrived at the hotel I was told I didn't have a reservation yet I paid for booking protection. The property also charged my credit card and still denied me a room stating they didn't have one. This is worst case of customer service and theft of funds ever. The fact that they didn't even attempt to fix the problem or assist with locating accomodations elsewhere makes it ten times worse. I wouldn't recommend staying at this property.

Not so good there was mold in the bthrm. Floor felt moist and only given one set of towels ask for more and still ended up with big towels. Overall noisy from airport.

Reserved because it was close to airport and had breakfast. Got to hotel and everything was broken or shut off (appeared to be a health department issue). Roofs on 4th floor all appear to have leak issues. Overall, really in need of complete renovation. Would not have booked if photos and amenities had been honest.

Only stayed here because our flight got delayed to the next day. It’s close to the airport, but I would have chosen somewhere different, even for one night.

This place is a dump, plain and simple. It's not maintained, they stopled serving breakfast and no longer have an airport shuttle. The rooms are run-down and theplace is dirty.

As soon as you pull up to the parking lot the area feels very unsafe there's a lot of foot traffic in the general area. Walking into the hotel it is filthy, dingy and smells like smoke. Everything is old and full of stains. Do not waste your time or money with this place especially if you're a solo traveler or have children with you. Very sketchy place.

No shuttle or breakfast as advertised.

Very NOISY. Doors slam shut, you can hear people talking in the halls and next door rooms, walking down the halls, etc. Window faced parking lot with many street lights and had a very old and very ugly blind on it. No black out curtains. The sink didn't drain. We left at 3:00 am because of the noise. Front desk was absolutely no help and manager could only be reached via email. This place is one of the worst hotels I've ever stayed at. There won't be another stay. I'm done with all Wyndham properties. They all suck.