Candlewood Suites Market Center, an IHG Hotel

The main reason we chose this property was because of the hotel shuttle to and from Dallas Love Field. We were arriving in Dallas late in the evening and had a very early flight the next morning. Placed the call for shuttle pick up at 9:55 pm and was told it would be 30 minutes, keep in mind the hotel is only 1.85 miles away. We waited and had to place another call at 10:40 pm. By the time he arrived it had been 55 minutes that we had been waiting. This is totally unacceptable. Once in the shuttle we discovered that the shuttle driver is not dispatched from the hotel but has his own phone that he answers for any incoming calls requesting shuttle service. Seems he works totally unmonitored. Once he arrived he did not load our luggage, my husband did this himself, nor did he unload luggage at the hotel. Once in the hotel we made our complaints to Carlos the desk clerk. Carlos was very apologetic and stated that this was not how Candlewood treats its guests. We advised Carlos that we would be making a complaint regarding Angel the shuttle driver. The hotel itself was very nice. Our room was clean but noisy as it was right by the highway. Carlos the desk clerk was the best part of our stay.

The hotel is great but we had people right outside our window talking all night our room was facing the parking lot other than that we had a pleasant stayed

Basic room with little amenities. Near airport with shuttle 24 hours.

Conveniently located to the airport

Friendly, helpful staff. Area shuttle service is a great amenity.

It was a nice experience. After our flight got delayed we were stranded without a car due to the car rentals being closed. There was an issue processing our room but the staff handled it well & upgraded us to a nicer suite. The shuttle was so convenient & very stress free. Nate was very kind, personable & efficient at his job!

We were very hesitant to stay here after some bad reviews. We were pleasantly surprised by how wonderful the property was. Check in was a breeze and our room was spacious and very clean. (No roaches as some had mentioned) We left our car at the hotel for 3 days as we shuttled to the airport. Both shuttle drivers were wonderful and no problems with our car when we got back to the hotel. I would highly recommend this hotel and we will definitely be staying here again the next time we fly out of Dallas Love Field.

Overall a good place. Rooms are dated and could use an upgrade. Staff was nice.. parking was good with no issues. Better than most other places at hotels..com

Only hot water in room 103 in sink, truck broken into sitting in parking space overnight

Hotel was very clean. Bed was extremely comfortable. Our room was nice and quiet. My husband used the shuttle service to the airport. We will be staying again and hope that on our trips in April we are able to find same hotel in Arkansas and Tennessee.