MainStay Suites Greensboro

Other hotels near the airport were sold out, and other hotels were going for $400 to $500 per night due to some major events. So we opted for this location and wish I had just driven from farther away. The third floor room, which was provided was recently remodeled and was nice, however, the entrance area was ragged. The front desk people were very nice and professional. But this extended stay hotel caused you to feel a bit wary. Were you safe or not? Some people loitered in the parking lot and one approached me as I was going to my car for the airport. Though there are no smoking signs everywhere, the halls smelled like marijuana smoke.

I work and travel, so saving is priority. Finding a hotel that is equipped with a kitchen/basic appliances & a refrigerator is as essential as cleanliness, affordability, safety and bug-lessmess. In a review of this MainStay in Greensboro, I rated less than stellar. A manager made all the difference. My stay was peaceful and all was well until the final day. The housekeeper asked if I was “extending”. I wasn’t scheduled to check out until the next morning, so I told her that I was ok til Monday. Later, I was visited by a clerk who seemed eager to meet me, like a club bouncer. I shared the same info about my check out day and she said, “Well, my notes say you checking out now.” I rechecked my itinerary and realized that it was a mistake that I made and admitted as much. I called & requested a two hour late check out & she flat out told me: “No ma’am. You have to pack your stuff and GET OUT.” It wasn’t just the words; it was her subtle lack of empathy for my situation. She acted as if I requested a free night. I was not treated like a customer AT ALL. I had to call my Rewards to help. I extended another 30 min. As I checked out, she said to the housekeeper, “They are finally checking out.” She was rude. A sign that this was her baseline: she didn’t recognize me. Ultimately: Can I afford better? Yes. Should I? No. Pests are better. Raid and traps help. I draw the line at spitefulness and disrespect. She could have found a nicer way to explain the situation.

The location is convenient to the airport. Clean enough and bed was comfortable. Table in room was wobbly, the toiket kept running until i stopped it, dingy and needs updatung.

Here's my story: I arrive, the hostess couldn't find my booking. They said that I was booked a month out, and not the day I was there. I'm willing to grant and say that it may have been my fault, but she got the day switched for me at no charge. Awesome! Off to a good start. After an elevator ride which reeked of weed... I got to my room, the bed wasn't made, and there were alcohol empties in the trash. After a trip to the front desk again, the hostess got me another room. After another ride in the same elevator that now smelled somehow even worse of weed...The next room was nice, save for the fact some of the bathroom floor tiles were coming up. Construction was happening inside and all around the building. That can't be helped when needed, but just explaining for my star ratings. The next hostess was kind and awesome. She even extended our checkout so my son could come back and shower after his wrestling meet (anything to avoid ring worm) before traveling back home hours away. The experience itself wasn't awesome overall, but the front staff is accommodating and worth their weight in gold. The front staff would be the only reason I would want to re-book this hotel.

My room had a little kitchen area for an extended stay. Bed was comfy and parking was easy. I would definitely stay here again.

Nice place. Quiet and clean with good parking and a friendly staff.

My shower did not work. Microwave oven did not work. Notified front desk and was told maintenance would fix it but it was never fixed. There was loud music playing in the parking lot at 340 AM.

It could have been cleaner. It didn't look like the carpets were being vacuumed and they for sure weren't being cleaned anywhere on the property. Found what looked like a couple dead fleas in the bed. Since I knew it's a pet friendly property I wasnt super surprised or even worried. However? Regular vacuuming could fix that if it was just done. Several people backed into their parking space and one of them left his car idling which concerned me because I had opened the window a couple inches for fresh air and now had to worry about carbon monoxide. The lady at the front desk was extremely nice and offered us a different room but it was late and the other room was very perfumed smelling like a strong deodorizer had been sprayed. Normally we stay in much higher end places but are on a budget right now. Overall it was ok and definitely easy on the wallet but i wouldn't stay again.