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Dolphin Bay Hotel

2 1/2 star rated hotel
9.2/10 Wonderful
(597 verified Hotels.com guest reviews)
See real reviews (13)

generated by AI based on family reviews

Overview

The Dolphin Bay Hotel is a charming, family-run hotel in Hilo that offers a relaxed and comfortable stay. Guests consistently praise the friendly and helpful staff, who go above and beyond to ensure a pleasant experience. The rooms are spacious and well-equipped, many featuring kitchens and patios. A complimentary breakfast of coffee, banana bread, and fresh fruit is a highlight for many visitors. While the hotel may be slightly dated, its well-maintained grounds, quiet location, and convenient proximity to downtown Hilo are significant plus points. Note that rooms aren't air-conditioned and there may be some noise from wildlife at night.

About the hotel

This smoke-free hotel features concierge services, laundry facilities, and free newspapers. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and barbecue grills are onsite.

Nearby attractions

Dolphin Bay Hotel is located in Hilo. The area's natural beauty can be seen at Wailuku River State Park and Kaumana Springs Wilderness, while Mokupapapa Discovery Center and Pacific Tsunami Museum are cultural highlights. Panaewa Rainforest Zoo and Gilbert Carvalho Park are also worth visiting.

Popular amenities

Parking

Free self parking on site
Onsite parking includes off-street options

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Wheelchair accessible (may have limitations)

Outdoor

BBQ grill(s)
Garden
Picnic area

Conveniences

Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Dolphin Bay Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

13 reviews

Review data

5 star reviews

69%

4 star reviews

31%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Dolphin Bay Hotel

Showing 1 - 10 of 13 reviews

Latest reviews (13)

B

Bryan

10 Oct 2024 - 12 Oct 2024
reviewed on hcom

4 out of 5 stars

Very nice for the price. You wont have AC, but you will have fans around the place so do keep that in mind if you are visiting with major heat weather. The staff is super friendly and have banana bread on the daily for their guests. They also provide local bananas and papayas. A nice kitchenette so you can definitely cook your own foods and a full fridge. The living room have two futons for anyone to sleep on and the master bedroom has one large queen bed in addition to another futon! One thing I didn't like too much was the ramp onto the parking lot in the back. It would scrape the bottom of your rental if its fairly low. Would definitely stay here again.
E

Emily

15 May 2024 - 17 May 2024
reviewed on expedia

5 out of 5 stars

Staff was wonderful, charming little hotel. Banana bread, coffee and fruit for breakfast was great! Loved having a kitchen. Allowed us to use the towels even after our check out so we could go to the beach and drop them off on our way to the airport.
T

Toni

15 Mar 2024 - 16 Mar 2024
reviewed on expedia

5 out of 5 stars

The property was beautiful, it was just right size. Easy to get to, near the bay and restaurants. Morning coffee, banana bread and papaya. Easy check in, parking available, room with kitchenette, clean and staff were wonderful. Would stay again when visiting the area.
B

BETHANY

17 Dec 2023 - 20 Dec 2023
reviewed on expedia

4 out of 5 stars

Great place to stay, staff is friendly and helpful. Most rooms have a kitchen and lanai or patio. Facility is a little dated and lacks AC but staying in December, fans and open windows cooled room at night. Great banana bread and fresh fruit for breakfast and a cat or two might visit. Lovely garden, location is convenient, good off street parking. We are not bothered by the Coquis at night, we like the sound.
J

Jesse

17 Nov 2023 - 18 Nov 2023
reviewed on hcom

5 out of 5 stars

Service was pleasant and good advice on where to eat and shop Banana bread, papayas and coffee/tea were all free and good for breakfast Room was clean and nice considering it is a bit older Cool locking mechanism on the front door Fresh drinking water in the fridge Full kitchen you can use Free and safe parking 10-15 min walk to the main Street but along the bridge there there is a homeless encampment Tv and cable work but the cable can be hard to get working Free wifi which was good The room was a very pleasant temperature -there were two small fans and a large ceiling fan but that was a bit noisy when trying to sleep Very quiet rooms otherwise
K

Kathryn

23 Mar 2023 - 25 Mar 2023
reviewed on travelocity

5 out of 5 stars

Stayed here twice and will be come back to this spot when I need to stay on island. This property is nicely maintained. It’s quiet at night so you can get some sleep. Parking is alittle tight when people don’t park straight in the parking spots though.
M

Mercedes

11 Mar 2023 - 13 Mar 2023
reviewed on travelocity

5 out of 5 stars

It was a little home away from home. Every detail was present. Beautiful big garden area, barbecue pits, front porch, fresh banana bread and papayas off the tree every morning. At sunrise you could hear a symphony of birds chirping. The kitchen well equipped and ample parking.
S

Susan

30 Jan 2023 - 4 Feb 2023
reviewed on hcom

5 out of 5 stars

I really enjoyed my stay here. The host John knows the island so well and was so helpful for sightseeing. The staff were always friendly and the place was well maintained, even if older. The kitchen was well set up. Beautiful gardens with off street parking. Nice quiet street with easy access and within walking distance to the shops and restaurants. I would stay there again.
M

Matthew

Invalid Date - 18 Dec 2022
reviewed on travelocity

4 out of 5 stars

This is a Motel type property with outdoor hallways. Doesn't look "beautiful" from the exterior, but not "bad" either. Next door to a BEAUTIFUL tropical garden. The room we stayed in was large and comfortable. it had 2 doors, one going out the front, one the back. (very convenient for parking) had a full kitchen and a seperate bedroom. The room decor was not new, but it was clean and comfortable and we had everything we needed. The folks managing the property seem to care about what they do. Fresh coffee, delicious banana bread and very friendly. One thing to keep in mind. My wife spent the 1st night by herself, she had never heard birds sing at night like they have in Hilo. I mean, they are LOUD. So loud, my wife thought the Hotel had speakers outside playing bird tracks. (really). So, if you're a light sleeper, bring ear plugs (although the hotel provided those too) We would go back, but we'd be careful who we'd recommend this hotel to. If you're expecting a 3-4 star corporate type hotel....This isn't it. If you're okay with family style, comfortable but a little shabby chic then this might fut the bill.
A

Alicia

30 Nov 2022 - 3 Dec 2022
reviewed on hcom

5 out of 5 stars

Dolphin Bay Hotel was absolutely perfect for our family of 3! The room was spacious, it was so awesome to have a nicely appointed kitchen, and the coffee, fresh papaya, and homemade banana bread offered every morning really made us feel welcome and cared for. Every employee we met was warm and kind- from housekeeping to front desk- we just really felt at ease here. And they made our bed and switched out our towels every day- a rarity in this covid/post covid world. Cleanliness was top notch. Grounds are also stunning. Beautiful native plants everywhere. On a quiet street, we had no issue with noise at all. Tons of parking right out our door in the lot at the back. We loved being able to walk into the downtown Hilo shopping area- only a 5 min stroll! Anyway, such a great stay. You can really tell they want guests to have a nice time. We loved it.
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