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Holiday Inn Houston NE - Bush Airport Area, an IHG Hotel

3 star rated hotel
8.6/10 Excellent
(1001 verified Hotels.com guest reviews)
See real reviews (137)

generated by AI based on family reviews

Overview

The Holiday Inn Houston NE - Bush Airport Area is a convenient option for travellers, with many guests praising its proximity to the airport and the ease of the shuttle service. The hotel is frequently described as clean and comfortable, with some guests finding the rooms spacious and beds comfortable. The on-site restaurant receives mixed reviews; while some guests appreciate the food and service, others report slow service and limited breakfast options. However, negative reviews highlight significant inconsistencies in shuttle service reliability (including long wait times and a lack of service outside certain hours), and some concerning issues regarding security and room maintenance. Overall, the hotel's convenience is a strong point, but potential guests should be aware of the reported inconsistencies in service and maintenance issues.

Guest highlights

Easy and frequent airport shuttle service
Clean and comfortable rooms

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a snack bar/deli, and a business center.

Nearby attractions

In the city center, Holiday Inn Houston NE - Bush Airport Area, an IHG Hotel is in an area with good airport proximity. Humble Golf Center and Cypresswood Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Schott Park and Hirsch Memorial Park. Ready for a night out? Consider Hidden Pines | Lake Houston and The Bridge at Lake Houston Events.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Free roundtrip airport shuttle from 6 AM - 11 PM
Free self parking on site
Limited onsite parking

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar
1 restaurant
Cooked-to-order breakfast available for a fee daily 6 AM–10 AM: USD 11.95 per person
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)

Things to do

Fitness center
Outdoor pool

Outdoor

Picnic area
Pool sun loungers
Terrace

Conveniences

ATM/banking services
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Houston NE - Bush Airport Area, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

137 reviews

Review data

5 star reviews

58%

4 star reviews

19%

3 star reviews

12%

2 star reviews

5%

1 star reviews

7%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Houston NE - Bush Airport Area, an IHG Hotel

Showing 1 - 10 of 137 reviews

Latest reviews (137)

K

Karen

11 Oct 2024 - 12 Oct 2024
reviewed on hcom

4 out of 5 stars

Initially we were disappointed that despite phoning, the shuttle was very slow to pick us up and we waited an hour in the heat. Luckily the room was comfortable and exactly what we required to overnight between flights. The restaurant was ok for dinner and great for the breakfast buffet, with gf food selection for me. The return shuttle worked well with staff providing wonderful service when we left a bag behind!
T

Tenesha

18 Aug 2024 - 19 Aug 2024
reviewed on hcom

1 out of 5 stars

The main phone number does not work at all. The airport shuttle is not always on arrival, not being able to call ahead for the shuttle, airport rep found a contact number finally called and was told 7-10 mins the shuttle never arrived. Customer service was horrible and unprofessional, I will never book at this location again. I want a full refund
T

Tania Lorena

20 Jul 2024 - 21 Jul 2024
reviewed on orbitz

3 out of 5 stars

The most convenient option near to the airport!
J

Jennifer

22 Jun 2024 - 23 Jun 2024
reviewed on hcom

5 out of 5 stars

Always clean and dependable shuttle service to the airport. The breakfast buffet leaves a lot to be desired for the price.
E

Eduarda

11 Jul 2024 - 12 Jul 2024
reviewed on expedia

1 out of 5 stars

They were closed when we arrived and they didn't call me to make another reservation and we couldn't find another hotel and we stayed at the airport for 16 and a half hours until they checked my bags.
E

Elizabeth

30 Jun 2024 - 1 Jul 2024
reviewed on hcom

5 out of 5 stars

We had a good stay. The airport shuttle was great.
A

Aydah

4 Jul 2024 - 5 Jul 2024
reviewed on hcom

5 out of 5 stars

Very clean, shuttle was convenient. Do not try and book cheaper hotels in the same area. Had to leave those because of terrible experiences. This was perfect for the price and the staff were friendly. The shuttle was easy, no need to sign up to book, it runs every half hour.
N

Neeli

8 Jun 2024 - 9 Jun 2024
reviewed on expedia

1 out of 5 stars

My truck was stolen from the parking lot and learned from Houston PD that another was stolen the weekend prior
N

Narendra

29 Jun 2024 - 30 Jun 2024
reviewed on expedia

5 out of 5 stars

It was very convenient and close to airport.
M

MEHMET

30 Jun 2024 - 1 Jul 2024
reviewed on expedia

4 out of 5 stars

Shuttle driver was not helpful. At first he denied the shuttle for the hotel than accepted but it was so late because others filled the bus.
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