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Comfort Inn Airport

2 1/2 star rated hotel
7/10
(1001 verified Hotels.com guest reviews)
See real reviews (59)

generated by AI based on family reviews

Overview

The Comfort Inn Airport receives mixed reviews. While guests appreciate its proximity to the airport and the secure, gated parking, many express concerns about inconsistencies in service and the overall condition of the hotel. Positive comments mention a convenient location, gated parking, and a decent breakfast. However, negative feedback frequently points to issues with room cleanliness (including reports of mold and mildew), malfunctioning air conditioning, unfriendly staff, and the absence of an airport shuttle despite it being advertised on some booking sites. Several guests highlight the need for significant improvements in maintenance and customer service.

Guest highlights

Secure, gated parking
Convenient location near the airport
Decent breakfast

About the hotel

Nearby attractions

In the suburbs, Comfort Inn Airport is in an area with good airport proximity. Children's Museum of Memphis and Galloway Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Graceland and Stax Museum of American Soul Music. Looking to enjoy an event or a game while in town? See what's happening at FedEx Forum or Simmons Bank Liberty Stadium.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)
Free continental breakfast available daily

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible van parking

Things to do

Fitness center

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Comfort Inn Airport
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

59 reviews

Review data

5 star reviews

15%

4 star reviews

20%

3 star reviews

29%

2 star reviews

19%

1 star reviews

17%

We have selected a sample of reviews which reflect what travellers have said about Comfort Inn Airport

Showing 1 - 10 of 59 reviews

Latest reviews (59)

M

Michelle

8 Aug 2024 - 9 Aug 2024
reviewed on hcom

3 out of 5 stars

Check in was easy, parking felt safe enough for the area, but the air conditioner DID NOT work well. We were hot all night and never could get comfortable. But we needed sleep for an early flight so we didn't bother asking for a different room. I regretted it by the time we got up at 3:30 am, still hot and miserable.
V

Veronica

4 Jul 2024 - 6 Jul 2024
reviewed on hcom

4 out of 5 stars

Liked the room size was comfortable except for no communication on parking inside the gates and breakfast hours other than that all was great!
A

Amy

1 Jul 2024 - 3 Jul 2024
reviewed on expedia

3 out of 5 stars

Front desk staff, Ron was great! He saw I was there with my teen daughter and offered us extra towels. I felt safe in this hotel. It was near the airport in a gated area. The planes were a little loud, which rattled the building a bit but if you can get past that, the price was great. I would recommend this place if you are traveling on a budget.
M

Mary

27 Jun 2024 - 28 Jun 2024
reviewed on expedia

5 out of 5 stars

The most comfortable bed! Our flight arrived after midnight and our room was ready and waiting for us. The night clerk who checked us in was super friendly and efficient. Because we got in so late we hoped for a little more rest in an extra hour before checkout. The manager was working day shift and he gruffly said no. Made for a disappointing checkout experience.
J

John

15 Jun 2024 - 17 Jun 2024
reviewed on expedia

4 out of 5 stars

OK hotel .... limited parking. Property in need of updates/repairs
J

Jorge

9 Jun 2024 - 10 Jun 2024
reviewed on hcom

2 out of 5 stars

Upon arrival we saw that the parking lot was gated. That was already a bad sign. The room had a horrible mildew/mold smell. I called the front office to ask for a different room because of it. The attendant said he was coming up. I was like oh good they actually care. I was very wrong. He came to the room with a spray bottle. I asked what that was for, and he stated it was air freshener. I said I don't want that. That will only make us have to smell that along with the mold and mildew and does not fix the issue. I was told I couldn't change my room. The sheer blinds over the windows were so dirty they were turning black. The pull out sofa was broken and stuck in the bed position, and could not be folded back in. The entire hotel smelt of marijuana. The bed was comfortable, but the pillows were miniature. The breakfast was fine. Nothing special, and not a lot to choose from. One good thing, it was close to Graceland and the room appeared to be clean other than the drapes.
B

Beth

11 Jun 2024 - 13 Jun 2024
reviewed on expedia

4 out of 5 stars

Friendly staff, clean, and easy drive from the airport. My only problem was several outlets were a challenge. And the first room we were in the air conditioner made a very loud noise. We were immediately switched to another room.
R

Ritchie

10 Jun 2024 - 11 Jun 2024
reviewed on expedia

5 out of 5 stars

Close to airport, good Uber service to town, great breakfast, good all around!
P

Pamela

14 Apr 2024 - 15 Apr 2024
reviewed on hcom

1 out of 5 stars

I was ok with the room until I found my new truck vandalized! Not necessarily the hotel fault but when I pulled in and the parking lot was fenced I should have left!
r

rocky

12 Apr 2024 - 14 Apr 2024
reviewed on expedia

1 out of 5 stars

Disgusting 1st room. Smelled so bad we had to be moved immediately. Every twist and turn in the building had strange smells that were being masked. Area around property not a safe area,which isn't obvious since hotels by airports are generally nicer and more secure-ish. Cops were everywhere in the area at night.
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