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Sleep Inn & Suites
2 1/2 star rated hotel
6.2/10
(1003 verified Hotels.com guest reviews)
See real reviews (16)
generated by AI based on family reviews
Overview
Reviews for the Sleep Inn & Suites paint a concerning picture. While some guests found the location convenient and appreciated the soft towels and beds, overwhelmingly negative feedback points to significant issues. Many reports cite uncleanliness, including stained carpets, moldy coffee makers, and even cockroaches. The breakfast is also criticised, described as minimal and unappetising. Furthermore, there are multiple accounts of safety concerns, including loitering individuals, drug use, and even reports of finding needles and ammunition in the parking lot. The overall impression is one of a property needing significant improvement in terms of cleanliness, maintenance, and guest safety.
About the hotel
Nearby attractions
Located in Memphis, Sleep Inn & Suites is in the business district and near the airport. Graceland and Orpheum Theatre are cultural highlights, and some of the area's notable landmarks include Beale Street and Peabody Ducks. Traveling with kids? Make time for Memphis Zoo, or check out an event or a game at Simmons Bank Liberty Stadium. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails.
Popular amenities
Parking
Free self parking on site
RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available
Wifi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food and drink
Free continental breakfast available daily 6:30 AM–9 AM
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Multilingual staff
Accessibility
Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible van parking
Things to do
24-hour fitness center
Conveniences
Elevator
Front-desk safe
Vending machine
More
Designated smoking areas
TV in lobby
Reviews that mention...
Hotel Reviews
for Sleep Inn & Suites
2 out of 5 stars
16 reviews
Review data
5 star reviews
- 0%
4 star reviews
- 19%
3 star reviews
- 12%
2 star reviews
- 12%
1 star reviews
- 56%
We have selected a sample of reviews which reflect what travellers have said about Sleep Inn & Suites
Showing 1 - 10 of 16 reviews
Latest reviews (16)
S
Shanice
18 Jun 2024 - 19 Jun 2024
reviewed on hcom
1 out of 5 stars
One microwave for the WHOLE HOTEL IN LOBBY, cockroaches seen in the first couple of hours, claimes that there is a breakfast but there isnt one just bread and cereal that gnats are flying over, and juice that is water downed. literally the worst experience ive ever had.
A
Amanda
26 Apr 2024 - 27 Apr 2024
reviewed on hcom
2 out of 5 stars
People hanging out in the lobby and outside front area and in parking lot sitting in their cars. One lady drugged out hanging out in the front when we were checking in, she was passed out in the lobby chair when we were checking out the next morning
D
Devonte
4 Jan 2024 - 11 Jan 2024
reviewed on hcom
1 out of 5 stars
My stay with this hotel was terrible, the staff was rude and insensitive to the fact that we requested room service every day for a week, and no one ever came. This hotel had roaches coming out of the shower..Our last night we were given another room with a broken toilet and had to use the restroom in the lobby.. there are NO SIGNAGE where I was parked distinguishing the handicap parking from regular parking… however I receive a parking ticket that I will be suing this hotel for…I took pictures to prove there is no handicap parking signs…book this hotel at your own risk! The service was terrible! Someone else had a ticket on their car and this was the sign
R
Richard
8 Sept 2023 - 9 Sept 2023
reviewed on travelocity
1 out of 5 stars
elevator had gang tags engraved on walls. numerous people loitering in hallways and parking lot smocking illegal drugs
additional $50.00 hold was placed and left on my credit card
G
Gary
2 Jun 2023 - 4 Jun 2023
reviewed on hcom
3 out of 5 stars
When we got to the hotel, there were signs, not firearms allowed, threatening prosecution, etc. I don't travel without a firearm to protect my wife and self. This should have been up front in info about the hotel. I'd never stay at a place that tried to prevent me from protecting my family and myself. (I carried it in anyway). There were no towels in the room. At all. When we were given towels, we got two bath towels, two facecloths. No face towels, no bath mats. I had to use my own clothing for a bath mat.
P
Phil
12 Oct 2022 - 13 Oct 2022
reviewed on travelocity
4 out of 5 stars
Excellent for the price. Sketchy looking people in parking lot and inside. Strong, bad smell in room, but clean. Soft towels and soft bed. I would stay again, if the room doesn't have that funky smell. Staff was very nice at check in and check out.
A
Amos
7 Oct 2022 - 9 Oct 2022
reviewed on hcom
2 out of 5 stars
It’s an old Holiday Inn Express now owned by a foreign sole proprietor who also owns an Ihop next door. Both are old and not well kept. Everything from the mattresses to the towels were lowest cost items. 3 pillows on a king sized bed. Bathroom light barely worked. My GF had to put on her makeup in the hallway. Left overs in the fridge from previous occupant. On our morning walk I found a used syringe with needle in the parking lot, and a live 9mm round on the sidewalk out front.
E
Elizabeth
16 Aug 2022 - 17 Aug 2022
reviewed on hcom
1 out of 5 stars
Absolutely disgusting place, staff, and clientele, except for their kids. I truly feel bad for all the kids running around this place and playing with ice machines. The whole hotel is filthy. Not just because there is very little selection and no coffee at the breakfast, I wouldn't eat here. There were holes in walls, sections of flooring missing and other flooring seeping with liquid when stepped upon. It was gross and scary. I'm surprised my car wasn't damaged in the parking lot. The photos online are not at all representative of reality.
t
thanh
22 Jun 2022 - 24 Jun 2022
reviewed on travelocity
4 out of 5 stars
I like the location of this motel near the high way, and restaurants, and parking spaces. Breakfast was terrible.
P
Pickyme
21 Sept 2018 - 24 Sept 2018
reviewed on orbitz
4 out of 5 stars
I liked the location. It was like 15-20 minutes to downtown Beale St.Close to the airport and Graceland. Breakfast was good especially the cinnamon rolls. Carpet could use some deep cleaning.
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