Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Horrible experience. After being on the airport all day due to the global glitch we arrived at the hotel at 3am just to be told we cannot check in. The front desk agent didn't even speak English.

It was ok. Nothing really stood out. More convient because it was next to the airport.

Friendly staff. However we noticed that people hanging out in the parking area, leaving the doors open or prep open with objects, including this AM when we left at 5 AM, The area is not the best in town therefore the hotel security should be good.

So I will say my stay here was like bitter sweet. Initially my flight was delayed, my cousin was on the room also but not the primary so they were able to handle that for me and allow her to check us in and also not lose our reservation. I’m super grateful to Cindy who was awesome the whole trip, she gave us great places to visit, good options, just good customer service all together. Camilla was great also she is the manager and when I addressed my issues with her she was very engaged, very apologetic, and she compensated me for the inconvenience. This room was very affordable for a full week stay and I appreciate that as Miami is a major city. The staff was very pleasant even the woman who I will acknowledge in the not so pleasant parts of my stay. The cons: The smell, the carpet is old so the hallways, the stairways, and at times the rooms get very musty and it’s just a little nauseating especially upon initial arrival. The AC units also have a moldy/musty smell maybe they just need new filters or just updated units. The linens just always had hairs on them and on our first night I asked for linens and blankets and pillows for the pull out bed and they told me they didn’t have any. My tv was broken when I arrived and the pool was under “renovation”. I will say that Camilla made sure the tv was replaced and they were very fast and friendly also. Overall like I said bitter sweet if they replace that carpet and really fix the pool they would definitely be a go to.

Internet failures were common over a 12 night stay, no airport shuttle, key cards failed daily despite not being kept near other cards, and front desk staff not always present when needed. Rooms were comfortable, kitchenette a great convenience, plumbing and hot water worked well. Breakfast is grab n go, nothing substantial. For a great location and a hotel offeting suites for extended stays, I think many areas could be improved to inctlrease profitability and bookings! So much potential!

Booked for a 13 hour layover In Miami. Nothing special. Very basic accommodations. Not a very comfortable room. 2 rolling office chairs, basic bed, towel rack fell off the wall when I hung a washcloth after washing my face, bad water pressure, kids running around until about 1 am, furniture being moved around all night. Glad I didn’t have to stay more than a few hours

Don’t stay here. There are plenty of other hotels near the airport that are better. The staff is extremely rude. Knocking on the door at 8:30am even though checkout is at 11, forcing entry into the room to do air conditioning cleanings. Never was told about this at check in or at all before they came to the door. You should not be disturbed in your room until check out time. Especially as strict as they are with no late check outs or early check ins. Ridiculous.

Rooms were ok, beds and pillows were surprisingly super comfortable! Very noisy a/c, oozy guests, and definite airplane noise! Sketchy outside the hotel….lots of people hanging out in parking lots front beer and smoking weed.

No hot water Limited hours on shuttle service No coffee available Expensive

We showed up early and the front desk lady was rude about it and totally dismissed us. We sat in the lobby for 4 hours til they allowed us to check in. The shuttle back to the airport only goes at one time a day, they would not accommodate us at all for the shuttle. This place is more of a long term stay place or a place to live than a hotel. It was loud and noisy about 2:00 In the morning that it woke us up from people yelling in The hallway. The walls thin and you can hear all the tvs around us and the children running and jumping in the room above us. Do not recommend