Hilton BNA Nashville Airport Terminal

We arrived at 12am checked in, they knew nothing about the airport (BNA hilton should be somewhat knowledgeable) tried to tell me the security line opened at 5 am. I am a local I fly often enough and our flight was at 5:35 am. He guessed 4 am then (we went through security at 3:50 am). We got our room and as soon as we opened the door we could smell cigarettes so strongly it made our eyes water. We had been traveling for a while but worried we couldn’t get sleep we called the front desk. She told us they were booked and she would have to speak to her manager about moving us and only offered points as reimbursement (I don’t use Hilton enough for points to feel comparable for a 275$ night fee). She stated she could offer no money due to booking through hotels.com. Claimed she’d call back. 25 minutes go by and still no return call. We were wasting time decided to call the front desk and tough it out. 3 hours until we needed to get up we needed some sleep even if coughing and watering eyes. I will not be so keen to pay so much for convenience of being at the airport again. Terrible job as trying to “amend” the problem. No one took ownership, no one offered a solution that fit the issue. Very disappointed and feel such a loss of money.

Great rooftop bar overlooking airport

Great new hotel! Easy to get to from airport!

The hotel was new and clean, providing comfortable days before and after our flight. Kelly served wonderful breakfast at the restaurant, we would definitely come back to see her again. For those with disabled, it took less than 1-min by walk from the airport, either from the ground level or 5th floor of the terminal.

Amazingly convenient to the airport. Nice, clean place to stay. Strangely, the king room we reserved and pre-paid for was not available when we got there? The double queen worked fine, just don’t understand how that happens.

Outstanding hotel. Love that you can walk to airport. It’s super new and clean. Rooms are pretty large too.

Very helpful for a flight out as it is on the airport property. Extremely clean. Very clean linens. No vent fan in bathroom so room fills with steam from bathroom. Had to open the room door to vent steam out. Although room slept 4, it only had 1 mirror . Although newly rennovated, one can still here the guests in the hallway and the closing of other rooms doors. The door to the room is had about 1/4 inch gap letting in the hall light. Very fancy and expensive.

Friendly staff was a comfort. I wish all airport experiences had such a convenient hotel. Had an super early morning flight and it was stress free. A simple walk across the bridge.

We loved how easily the airport was accessible. The room was very clean and the beds were very comfortable. The directions to the hotel was very confusing and we got lost, trying to find the lobby.

Hotel was over the top, beautiful, clean, up-to-date. Even being right next to the airport, I did not hear the planes come in and out. Absolutely loved staying here. Would definitely stay here again.