Holiday Inn Express Nashville Airport, an IHG Hotel

Generally good. Accessibility to city bus and free shuttle service a plus. Comfy room. Grab and go breakfast.

The property was clean. The staff were very nice and helpful. The continental breakfast was excellent. The airport shuttle made it easy to get to the airport..

They are now charging additional for parking. The rooms need to be updated Some confusion at check in

The stay was fine, it served its purpose for us. We were close to the airport and very convenient

Always my go-to hotel when flight gets delayed in the airport

We had a very short stay, since we had to go to the airport super early. However it was a lovely stay the room was clean, staff were so friendly and it’s a really convenient location. They offer breakfast here which is nice, Not to mention the shuttle that will take you to the airport was amazing! Glad we didn’t have to pay 2 am u er prices to get .

Was not the cleanest Holiday inn I’ve stayed at. Mold around the tub/shower. The transportation guy failed to write my name down on the shuttle service to the airport after I plainly told him what time I had to be at the airport. Caused some confusion but they did accommodate me after some persistence. If they had not I would have missed my plane

The shuttle service was fantastic. I truly appreciate a hotel with 24 hour shuttle service.

Firstly, the hotel is in good condition, rooms are of a high standard. I didn't have any issues with the hotel itself. Unfortunately, that's not the whole experience. I picked this hotel because I had used it before, and it had the "free" (which really just means "included") shuttle service to and from BNA airport. The pickup never happened. I tried to get through to the shuttle service by phone, it kept ringing out to a message that "the mailbox is full and cannot accept any more messages". I tried to talk to reception at the hotel and was just told that "the shuttle is on its way back to the airport now". After the best part of an hour of waiting, and having no information reassuring me that I would ever get picked up, we just got a cab at a cost to me of $25. I emailed a hotel assistant manager (from the address on a card available at the front desk) to report this and I did receive an apology, some explanation about a malfunctioning phone (not sure I believe that, but it really doesn't matter anyway) and an offer to credit the $25 with equivalent IHG points. However, two weeks after I supplied my IHG member number, I have not received either the points, or any further response. So I presume I am being ghosted at this point. Anyone can have issues with a service, or make mistakes, it's how you fix them that matters. This hotel promised to make this right, but then didn't follow through. As such, I can't recommend this hotel, if you need to use the shuttle service.

Quite close to airport and property has a shuttle. So super convenient