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Candlewood Suites Ontario - Convention Center , an IHG Hotel

2 1/2 star rated hotel
8.6/10 Excellent
(317 verified Hotels.com guest reviews)
See real reviews (11)

generated by AI based on family reviews

Overview

The Candlewood Suites Ontario-Convention Center receives mixed reviews. While many guests praise the cleanliness, spacious rooms with kitchenettes, and friendly staff, some have noted issues such as a musty lobby odour and problems with room maintenance. The hotel's proximity to the airport is a significant advantage for travellers, although some airport noise may be audible. While the hotel lacks an on-site restaurant, the kitchenette facilities in each room allow for self-catering.

Guest highlights

Spacious rooms with kitchenettes
Friendly staff
Convenient airport location

About the hotel

Along with an outdoor pool, this smoke-free hotel has a spa tub and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite. Weekly housekeeping is available.

Nearby attractions

Located in Ontario, Candlewood Suites Ontario - Convention Center , an IHG Hotel is near the airport. Museum of History and Art and Maloof Foundation for Arts & Crafts are cultural highlights, and some of the area's attractions include iFLY Indoor Skydiving - Ontario and Scandia Amusement Park. Looking to enjoy an event or a game while in town? See what's happening at Toyota Arena or Auto Club Speedway.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)

Guest services

24-hour front desk
Change of towels (on request)
Housekeeping (weekly)
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Things to do

Outdoor pool
Spa tub

Outdoor

Terrace

Conveniences

Elevator

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Candlewood Suites Ontario - Convention Center , an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

11 reviews

Review data

5 star reviews

55%

4 star reviews

18%

3 star reviews

9%

2 star reviews

18%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Candlewood Suites Ontario - Convention Center , an IHG Hotel

Showing 1 - 10 of 11 reviews

Latest reviews (11)

J

Jacqueline

21 Sept 2024 - 22 Sept 2024
reviewed on hcom

2 out of 5 stars

Stood this weekend area is decent and parking is around the back. The rooms and cleanliness is very good. The girl at front desk was very uninformative she gave me no info at all so we figured out parking is in back and also entrance to hotel is around back. Rooms are huge and has a kitchen which was nice. Cofee was in front which was nice. No late check out was offered when I asked.
C

CLAIRE

2 Jul 2024 - 3 Jul 2024
reviewed on expedia

2 out of 5 stars

This was a last resort while flying out of Ontario. Room was dirty. Bathroom floor had women’s long hair all over it. The grout was black. Went to go to bed and there was crumbs in the bed. Called front desk and she offered to send someone to inspect room advised I needed a new room.
T

Timothy

25 Jun 2024 - 26 Jun 2024
reviewed on expedia

4 out of 5 stars

Close to the airport, but not so close to hear the airlines.
A

Angela

11 May 2024 - 12 May 2024
reviewed on expedia

5 out of 5 stars

Although the lobby area had an unpleasant odor, the rooms were clean, updated and very nice. Very convenient to the airport. You can hear some planes and a train passes behind the hotel, but the noise was not a problem. Great choice of you need to be near Ontario airport. Super friendly staff!
C

Curtis

12 Apr 2024 - 13 Apr 2024
reviewed on expedia

5 out of 5 stars

This is going to be my Go-to when flying into Ontario Airport. So nice and convenient. Recommeded
N

Naomi

31 May 2023 - 5 Jun 2023
reviewed on orbitz

5 out of 5 stars

We keep coming back because Candlewood is clean. The rooms are spacious enough with mini kitchens with full fridge, range, and everything you could need to be self-sufficient. The staff are very friendly and the housekeepers put their heart and soul into their job (with the exception of one in particular). Housekeepers do such an excellent job multi-tasking, it is worth mentioning. Grocery & shopping are close by by car; not a friendly walking area. Free coffee but no breakfast. Overall, Candlewood is comparable to the better hotels in the area except it is bordered by the airport noise on one side & Holt Blvd traffic on the other. As long as the windows stay closed, noise won't be a problem.
A

Alex

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

I stayed in a king suite and the room was very spacious. The kitchenette came in handy. The floor I stayed on was quiet and the bed comfortable. WiFi was fantastic and parking easy. The AC and heater was easy to use. Water pressure on the shower was perfect. I’d stay here again.
D

DeAnne

15 Oct 2022 - 16 Oct 2022
reviewed on orbitz

3 out of 5 stars

Last minute stay. Had to wait for help at front desk on check in for a bit (it was like 7 pm). This is an okay choice for the airport area, but disappointed there was no breakfast & the front desk had me pay for a soda & water separately even though they took a 100 deposit, which was a bit aggravating - can't charge it to room, haven't seen that in 40 years of travel. So go next door to the mini-mart. Clean & modern room, was okay but not the best value & wouldn't stay again.
G

Graeme

28 Jul 2022 - 1 Aug 2022
reviewed on orbitz

5 out of 5 stars

Candlewood Suites is on par with the higher priced hotels in Ontario. We have stayed here at least 4 or 5 times over the past few months before during, and after our house was being sold. We have tried the more expensive hotels but always return to Candlewood because of the overall convenience, cleanliness, and the staff are so nice. Jennifer, the blond who works days at the front desk (I apologize if I didn't get her name right) was super helpful to my whole family. There is ample parking and fully equipped kitchen. Cannot say enough good things about Candlewood, well, except for the handicap-equipped rooms. Due to the logistics of the handicap rooms they are more sparse, and not as well equipped as the regular rooms for obvious reasons. If you find fault with this hotel, go try a higher priced hotel (the Element) and you'll realize how great Candlewood is. If you still have a problem, then you need to look at yourself. Candlewood is great!
D

Daniel

11 Jun 2022 - 12 Jun 2022
reviewed on hcom

4 out of 5 stars

Rooms were surprisingly nice and clean. Lobby area was hot with a fishy odor. Not sure where it was coming from. My window looked like someone had either used it to exit the room to the parking lot because the screen was broken and both windows unlocked. Luckily I was able to fix it myself and get both windows to lock. Other than that it was just fine for an overnight stay.
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