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Sheraton Ontario Airport Hotel

3 1/2 star rated hotel
8.4/10 Very Good
(1001 verified Hotels.com guest reviews)
See real reviews (19)

generated by AI based on family reviews

Overview

The Sheraton Ontario Airport Hotel is praised for its convenient location and free 24/7 airport shuttle, making it a popular choice for travellers. Guests frequently mention the friendly and helpful staff, and the comfortable beds are also highlighted. However, some reviews mention that the hotel could benefit from some upgrades, as some rooms and facilities show signs of age and wear. There have also been reports of noise issues and maintenance problems in some rooms.

Guest highlights

24/7 free airport shuttle
Helpful staff
Comfortable beds

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Located in Ontario, Sheraton Ontario Airport Hotel is near the airport. Pacific Electric Trail and Villaggio Nail Spa are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Ontario Mills Shopping Mall and Victoria Gardens. Looking to enjoy an event or a game while in town? See what's happening at Toyota Arena or Auto Club Speedway. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Airport shuttle at scheduled times
Free roundtrip airport shuttle from 3:00 AM - midnight
Free self parking on site
Secured uncovered extended parking on site (USD 15 per day)
Wheelchair-accessible parking available

Wifi

Available in all rooms: WiFi (USD 0.00 per stay)
Available in some public areas: Free WiFi
In-room WiFi speed: 25+ Mbps

Food and drink

1 bar
1 restaurant
Breakfast available for a fee: USD 6.5-18.5 per person
Coffee/tea in common area(s)
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Elevator
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Outdoor pool
Spa tub

Conveniences

ATM/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Sheraton Ontario Airport Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

19 reviews

Review data

5 star reviews

42%

4 star reviews

37%

3 star reviews

21%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Sheraton Ontario Airport Hotel

Showing 1 - 10 of 19 reviews

Latest reviews (19)

K

Kyle

8 Jun 2024 - 9 Jun 2024
reviewed on hcom

3 out of 5 stars

Overall it served its purpose. A quick stay before we had to depart to the airport. However, we were kept up all night by the AC, and the beds were painfully small. The entire front desk area was under construction and we were unable to purchase snacks and drinks. The front desk staff, and taxi driver, were excellent and I had no complaints.
J

June

8 Apr 2024 - 9 Apr 2024
reviewed on expedia

3 out of 5 stars

Very convenient and close to airport. Free shuttle service on the hour was nice. Rooms are clean but a bit outdated. The AC/heater unit must’ve been older. My allergies developed really bad from the poor ventilated AC/heater unit and I was sick from it.
Q

Qilin

5 Mar 2024 - 6 Mar 2024
reviewed on expedia

5 out of 5 stars

very convenient and provide 24/7 shuttle to ONT . Recommended
H

Henry

16 Mar 2024 - 17 Mar 2024
reviewed on orbitz

5 out of 5 stars

Convenience to the airport with shuttle
B

Barbara

21 Jan 2024 - 22 Jan 2024
reviewed on expedia

4 out of 5 stars

I did not like that the restaurant was closed for an event. I picked this hotel because it had a restaurant and airport shuttle. I knew I was going to be tired from the weekend leadership retreat I had just attended and did not want to go out to eat the night before my early 6am flight. Because it was closed we had to go out. We found a nearby food place but it was awful. The food was so gross we could not eat it. We ended up going to a small convenient store near the food place and grabbed a drink and chips. If you advertise having a restaurant then it should be open to all. Most hotels have a different room for events from the restaurant so all guests can still have it available to them. Everything else was great, just disappointed.
C

Christine

8 Sept 2023 - 9 Sept 2023
reviewed on hcom

5 out of 5 stars

Everything went so smooth from check in to check out. We got a shuttle from the airport and to the airport. The shuttle driver was waiting on us when we came down from our room. The bed was the best bed ever. The room was Very clean and comfortable.
a

andrew

29 Jul 2023 - 2 Aug 2023
reviewed on expedia

4 out of 5 stars

The property could use some upgrades. Somewhat run down but convenient to airport but there was a banging noice at night that made it difficult to sleep. Also our room must have been next to washer and dryer for staff because I could hear them running constantly
P

Patricia

15 Jul 2023 - 16 Jul 2023
reviewed on hcom

5 out of 5 stars

Close to airport. 1 night. No breakfast on weekends.
V

Viengxay

26 May 2023 - 28 May 2023
reviewed on expedia

5 out of 5 stars

free parking
J

Jim

24 Apr 2023 - 25 Apr 2023
reviewed on expedia

4 out of 5 stars

We had signed up for the 8AM shuttle to the airport on April 25. It became a few minutes after 8 and no shuttle driver. A’driana at the front desk apologized for the delay and arranged to take us herself. A’driana was courteous, professional and friendly. We highly recommend A’driana for any position in the tourism industry!
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