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Candlewood Suites Pensacola - University Area, an IHG Hotel

2 1/2 star rated hotel
9/10 Excellent
(438 verified Hotels.com guest reviews)
See real reviews (8)

generated by AI based on family reviews

Overview

The Candlewood Suites Pensacola receives mixed reviews. Guests appreciate its convenient location, proximity to restaurants, and the comfortable rooms with kitchenettes, which are described as being like small studio apartments. The staff is frequently praised for their excellent service. However, some negative feedback mentions cleanliness issues in certain rooms, particularly bathrooms, and concerns about the immediate surroundings, including the presence of homeless individuals and unsavory characters.

Guest highlights

Convenient location
Excellent staff
Comfortable rooms with kitchenettes

About the hotel

Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Limited housekeeping is available.

Nearby attractions

Located in Pensacola, Candlewood Suites Pensacola - University Area, an IHG Hotel is in the city center. DeLuna Lanes Bowling Center and Splash City Adventures are local attractions and those in the mood for shopping can visit University Town Plaza and Cordova Mall. Fast Eddies Fun Center and Oops Alley are also worth visiting.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (limited)
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool

Outdoor

BBQ grill(s)
Picnic area

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Candlewood Suites Pensacola - University Area, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

8 reviews

Review data

5 star reviews

38%

4 star reviews

12%

3 star reviews

38%

2 star reviews

12%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Candlewood Suites Pensacola - University Area, an IHG Hotel

Latest reviews (8)

K

Kara

5 Jun 2024 - 6 Jun 2024
reviewed on expedia

5 out of 5 stars

I loved my stay at the Candlewood in Pensacola! Excellent staff and clean, comfortable room. The only thing is that there are a ton of homeless people just kind of hanging out right in front of the hotel (just off of the hotel’s actual property right outside the parking lot) and it is a little unnerving, but this is not the hotel’s fault. Overall I liked the area, very convenient to everything. I would definitely stay here again.
E

Emily

26 Apr 2024 - 29 Apr 2024
reviewed on expedia

4 out of 5 stars

The front desk service was top notch. Staff was very friendly! Convenient area but limited parking. Room could have been cleaner but wasn’t terrible. I would recommend.
C

Carmella

12 Apr 2024 - 13 Apr 2024
reviewed on expedia

5 out of 5 stars

Convenient to airport and restaurants.
A

Angela

16 Sept 2023 - 17 Sept 2023
reviewed on expedia

2 out of 5 stars

Convenient to the airport, bed was OK but roaches came out at night
T

Timothy

22 Apr 2023 - 23 Apr 2023
reviewed on hcom

3 out of 5 stars

The hotel was not bad overall. We traveled with our fur family member and the hotel welcomed him. The room itself was ok. The carpet had a few stains, but nothing too major. My issue, which is huge for me, is the bathroom. The light switch had a “chocolate” looking smudge that obviously hadn’t been cleaned by housekeeping. The bathroom walls were filthy with dirt and stains. The bathroom is a very important factor for me, which is the reason for my not so great rating. I didn’t hate the place, i just wish the bathroom didn’t creep me out.
E

Eric

9 Apr 2023 - 13 Apr 2023
reviewed on hcom

3 out of 5 stars

For business travel this place is just ok. The front desk isnt too friendly or helpful. If you arent an IHG member, they treat you like a second class citizen. The only clean the room once per week. You have to go to the desk to bring your old towels for new. You have to ask and pick up more TP or kleenex. They are stingy with the TP also. There are some shady characters wandering the neighborhood and pan handlers on the main corner. The hotel looks the other way and has some prostitutes staying with the nightly visitors. Lock your doors and dont leave valuables in your car.
G

Gabriela

22 Jan 2023 - 23 Jan 2023
reviewed on travelocity

5 out of 5 stars

I love this hotel, this is gonna be my go to hotel when traveling I love that it has a mini kitchen area, and everything it's kind of like a little studio apartment.
G

Geri

1 Oct 2022 - 2 Oct 2022
reviewed on travelocity

3 out of 5 stars

The property and room were fine. However, the curtains in the room do not close and the room faces a parking lot and shopping center. There was no way to block the light from the street lights so we had a hard time sleeping since the curtains that are over the windows are sheer.
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