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Extended Stay America Suites Pensacola University Mall

2 1/2 star rated hotel
6.2/10
(979 verified Hotels.com guest reviews)
See real reviews (4)

generated by AI based on family reviews

Overview

The Extended Stay America Suites Pensacola University Mall receives mixed reviews. While some guests found the property clean and convenient with easy parking, others reported negative experiences. Concerns included a sketchy location, elevator malfunction, dark hallways, and poor customer service. Several guests noted safety concerns and a lack of amenities such as housekeeping, pool, and breakfast.

About the hotel

Nearby attractions

Extended Stay America Suites Pensacola University Mall is located in Northeast Pensacola, a neighborhood in Pensacola. Naval Live Oaks Reservation and Bay Bluffs Park reflect the area's natural beauty and area attractions include Fast Eddies Fun Center and DeLuna Lanes Bowling Center. Splash City Adventures and Wall South are also worth visiting. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)
Free on-the-go breakfast available daily 6 AM–9:30 AM

Guest services

Front desk (limited hours)
Housekeeping (on request)
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Accessible bathtub
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Outdoor

BBQ grill(s)
Picnic area

Conveniences

Elevator
Front-desk safe
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Extended Stay America Suites Pensacola University Mall
star-fullstar-fullstar-emptystar-emptystar-empty

2 out of 5 stars

4 reviews

Review data

5 star reviews

25%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

75%

We have selected a sample of reviews which reflect what travellers have said about Extended Stay America Suites Pensacola University Mall

Latest reviews (4)

C

Clar Michael

12 May 2024 - 13 May 2024
reviewed on orbitz

1 out of 5 stars

Sketchy location with homeless people hanging around the property. Elevator not working on morning of departure so had to carry luggage down 3 flights of stairs. Dark hallways. Definitely would not book again.
M

Micheline

3 May 2024 - 9 May 2024
reviewed on orbitz

5 out of 5 stars

Stayed at this location for a week to celebrate daughter's graduation. The location was clean inside and out, parking was easy.
S

Shaqkia

12 May 2022 - 13 May 2022
reviewed on orbitz

1 out of 5 stars

Tried booking with the property they canceled my reservations did not assist me in getting new reservations I was traveling late with a toddler at night terrible customer service and their front desk was closed by 11:00
J

Jessica

9 Apr 2022 - 10 Apr 2022
reviewed on hcom

1 out of 5 stars

Very uncomfortable abs didn’t feel safe. Halls were to narrow, elevator was unbalanced and scary, Al kinds of chaos in the parking lot, doors wouldn’t automatically close, tub stopped up and no onsite help, no housekeeping during stay. Charged for house keeping service, non pool, no breakfast just not a place for family.
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