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Extended Stay America Suites Phoenix Airport

2 1/2 star rated hotel
6.6/10
(1003 verified Hotels.com guest reviews)
See real reviews (29)

generated by AI based on family reviews

Overview

Extended Stay America Suites Phoenix Airport provides convenient airport proximity, but guest reviews reveal a mixed experience. While its location is a significant plus for travellers, many describe the hotel as needing significant updating. Issues raised include cleanliness concerns, problems with room amenities (such as malfunctioning equipment, lack of basic supplies, and poor maintenance), and noise issues. Although some guests found the beds comfortable, others experienced significant discomfort. Transportation to the airport requires an additional cost, as the hotel does not offer a complimentary shuttle service. Despite these drawbacks, some guests found the hotel adequate for a short stay, highlighting the convenience of its location.

Guest highlights

Proximity to the airport
Comfortable beds (some reviews)

About the hotel

Nearby attractions

Extended Stay America Suites Phoenix Airport is located in South Mountain, a neighborhood in Phoenix, and is near the airport. Phoenix Convention Center and Pueblo Grande Museum and Archaeological Park are cultural highlights, and some of the area's activities can be experienced at The Raven Golf Club at South Mountain and Arizona Science Center. Looking to enjoy an event or a game while in town? See what's happening at Chase Field or Diablo Stadium.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free on-the-go breakfast available daily 6 AM–9:30 AM

Guest services

24-hour front desk
Housekeeping (on request)
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking

Conveniences

Elevator
Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Extended Stay America Suites Phoenix Airport
star-fullstar-fullstar-emptystar-emptystar-empty

2.5 out of 5 stars

29 reviews

Review data

5 star reviews

3%

4 star reviews

28%

3 star reviews

21%

2 star reviews

24%

1 star reviews

24%

We have selected a sample of reviews which reflect what travellers have said about Extended Stay America Suites Phoenix Airport

Showing 1 - 10 of 29 reviews

Latest reviews (29)

C

Cynthia K

28 Oct 2024 - 29 Oct 2024
reviewed on hcom

4 out of 5 stars

It was a decent night's stay prior to a flight home that is really close to the airport. For a morning right it is less than 10 minutes away from the car rental building. Then it's a team ride to the airport. In addition, it's a pet friendly hotel. It's also a non-smoking facility; however, you are able to smoke outside of the building. Upon entering, there were some Halloween decor that was simple and cute. The lobby was open and clean. The elevator was also clean and in good working condition. The stairs are clean as well. It's wide and has plenty of room for a lot of people to walk up-and-down. The check-in person must've been having a day or something but there could be some improvement in mannerism. Nonetheless, he was short and to the point. Check-in went smoothly and everything was clear. Checkout person was very friendly, polite, courteous and sweet. She helped us with the grab and go breakfast as well as checkout. The room was very quaint. Everything in the room matches the pictures except for the cover to cover the bottom of the bed. The fridge as well as the kitchen area was clean. Cooking equipment and dinnerware was open request. The bed was soft and comfortable. The pillows seem relatively new. They were super fluffy and had medium firmness to it. Towels were clean and neat inside the bathroom.
T

Todd

11 Sept 2024 - 12 Sept 2024
reviewed on hcom

3 out of 5 stars

No ice machines in the whole hotel, no cups or glasses in the room, no cutlery in an extended stay room is bizarre. It’s a cheap, airport hotel and that’s what you’re gonna get, but cheap doesn’t have to mean absurd!
E

Elizabeth

31 May 2024 - 2 Jun 2024
reviewed on hcom

2 out of 5 stars

The room smelled very badl (smokey and musty). The breakfast was coffee and there were muffins, granola bars and oatmeal packages behind reception that you had to ask for (so if there was no one at reception you had to wait for breakfast). The hotel is pet friendly, but that is unfortunate when you get put in a room next to a barking dog. There is absolutely nothing to do in the area, but is about 10 minutes from airport which is why we stayed there. Nice that our room had a little kitchen and good selection on TV chanels.
T

Talleene

18 Jan 2024 - 19 Jan 2024
reviewed on expedia

4 out of 5 stars

Close to the airport, parking was good. Liked how there’s only one way in and out.
K

Kristal

6 Apr 2024 - 7 Apr 2024
reviewed on hcom

4 out of 5 stars

Adequate for a quick stay before catching a flight. Hotel is in an industrial area. Hotel was a bit run down, and people came and went all times throughout the night (probably because of airport travel).
A

Aurora

25 Feb 2024 - 26 Feb 2024
reviewed on expedia

1 out of 5 stars

Right next to noisy highway construction and some type of canal project that has huge noisy machines running 24/7. One night a homeless person was passed out between the bushes and the backside of the building! Only dining around was a waffle house. Nothing else even in sight. Lots of large groups seemed to be coming and going every morning so very very noisy lobby and never any parking.
M

Mary Ellen

11 Mar 2024 - 12 Mar 2024
reviewed on expedia

1 out of 5 stars

Decided to stay at this hotel because it was so close to the airport. The room we stayed in very ‘used’ and the furniture was worn. The linens and towels were a light shade of grey ( funny smell) and the bathroom had mold around the shower. Didn’t feel like the room was up to par with hotel sanitary standards. Needless to say I was very disappointed.
S

Stephanie

5 Feb 2024 - 7 Feb 2024
reviewed on hcom

3 out of 5 stars

We were waiting for a flight. It was a short notice booking. It was a good stay for the night. Bad area to be around no restraunts or anything but a comfortable enough bed and shower was good.
D

Doris

31 Jan 2024 - 1 Feb 2024
reviewed on expedia

5 out of 5 stars

Close to airport
J

Joseph

1 Feb 2024 - 2 Feb 2024
reviewed on expedia

4 out of 5 stars

The proximity to the airport.
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