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Courtyard by Marriott San Antonio Airport/North Star Mall

3 star rated hotel
8.2/10 Very Good
(692 verified Hotels.com guest reviews)
See real reviews (10)

generated by AI based on family reviews

Overview

The Courtyard by Marriott San Antonio Airport/North Star Mall is praised for its convenient location near the airport, making it a practical choice for travelers with early flights. Guests appreciate the cleanliness of the rooms and the comfortable beds. The hotel also receives positive feedback for its friendly and helpful staff, who are often highlighted for their exceptional service, including assistance with late-night check-ins. However, some guests have noted that the hotel may appear dated and could benefit from renovations, particularly in the bathrooms. The location's access via a restaurant's parking lot is also mentioned as potentially confusing.

Guest highlights

Helpful and friendly staff
Clean and comfortable rooms

About the hotel

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.

Nearby attractions

Courtyard by Marriott San Antonio Airport/North Star Mall is located in Shearer Hills - Ridgeview, a neighborhood in San Antonio, and is near the airport. Alamo and Marion Koogler McNay Art Museum are cultural highlights, and some of the area's activities can be experienced at Quarry Golf Club and Monster Mini Golf. Looking to enjoy an event or a game? See what's going on at Alamodome or AT&T Center. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Free area shuttle
Free extended parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Coffee/tea in common area(s)
Cooked-to-order breakfast available for a fee daily 6:30 AM–9:30 AM: USD 10.99 for adults and USD 10.99 for children

Guest services

24-hour front desk
Concierge services
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
Grab bar near toilet
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height electrical outlets in bathroom
Low-height view port in door
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Thin carpet in room
Transfer shower
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Outdoor furniture
Picnic area
Terrace

Conveniences

Elevator
Front-desk safe
Gift shop/newsstand

More

Fireplace in lobby
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Courtyard by Marriott San Antonio Airport/North Star Mall
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

10 reviews

Review data

5 star reviews

40%

4 star reviews

30%

3 star reviews

10%

2 star reviews

20%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Courtyard by Marriott San Antonio Airport/North Star Mall

Latest reviews (10)

R

Ronda

12 Jun 2024 - 13 Jun 2024
reviewed on expedia

2 out of 5 stars

No hot water. Had to transfer to another hotel to take a shower.
B

Bonnie

25 May 2024 - 26 May 2024
reviewed on expedia

4 out of 5 stars

So close to the airport. Clean, really nice bed and decor in room. Gave us a snack bag when we checked in. There was ice water, juice and coffee available also.
E

Elizabeth

6 May 2024 - 7 May 2024
reviewed on orbitz

5 out of 5 stars

The staff were super helpful and really nice. We only stayed for a few hours because our flights were late but the beds were comfortable and it was quiet, dark and cold just how we liked it
M

Margaret

2 Apr 2024 - 3 Apr 2024
reviewed on hcom

4 out of 5 stars

Close Proximity to the Airport, but weird location. The entrance is located off a feeder road, but you have to actually drive through a restaurant parking lot to get back to the hotel. Very odd navigation if you aren't familiar with the area. I booked a regular King room, but they put me in the Accessible King, which I wasn't super happy about. the sink has no countertop space and the shower just sprays out all over the floor. I also had a first floor room, and the windows do open to the outside and I wasn't very comfortable with that set up, being a single female traveling for work. But overall, clean hotel, good location, and friendly service.
J

Jeanette

31 Jan 2024 - 3 Feb 2024
reviewed on expedia

5 out of 5 stars

Convenient area next to the airport and places to eat
d

doug

5 Nov 2023 - 6 Nov 2023
reviewed on hcom

2 out of 5 stars

Good location for airport but the hotel is dated and needs updating and cleaning.
m

mark

23 Sept 2022 - 24 Sept 2022
reviewed on hcom

4 out of 5 stars

Hotel was totally average for cheap airport hotel, but the staff was much nicer than average & made a brief hectic stay much more pleasant!
Y

Yvonne

18 Aug 2022 - 19 Aug 2022
reviewed on orbitz

5 out of 5 stars

Close to airport, shopping and Pappadeaux restaurant.
A

20 Jun 2024 - 21 Jun 2024
reviewed on hcom

5 out of 5 stars

Great service! The room was clean and smelled clean. The location of the hotel is close to a lot of places to eat. We stayed there because we had to catch a flight early in the morning. It was a short drive to the airport.
A

24 May 2024 - 25 May 2024
reviewed on hcom

3 out of 5 stars

not the nicest bathrooms in the rooms - feels like an older property - but GREAT staff. Stacey at the front desk overnight talked me in when my plane arrived at 2 AM - she sent an Uber to get me and bring me to hotel (this is their standard after hours shuttle service) and was terrific. my shuttle driver this AM was the handywoman/service manager and she was super friendly and courteous. keep your peeps, give em all a raise!
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