Extended Stay America Suites Orange County John Wayne Airprt

The only two good things about this place: 1) location to aiport and 2) Front Desk Staff. Everthing was dismall. Lobby, stairwell, elevator, 2nd floor. The room was clean but very outdated and items were almost falling apart. The "bed" felt like a popup. Fortunately I only needed to be there one night to catch an early flight.

Went at 330 pm to check in. (Check in is 3 pm)I was told as were several people it would be at least another hour before we could check in. Checked in at 930 pm. Asked to get a rollaway ( amenities say for $10 rollaways available) receptionist said No. ( end of conversation) Woke up to a voice yelling and cursing. Tub had hair, Sink had hair. Towel smelled like cigarettes ( non smoking hotel). Went to check out at 930 am (checkout is 11 am). No one at front desk. Waited, asked a housekeeper if someone was working the front. Still waited at least 5 more minutes for someone to show up. Best part of this hotel is easy parking- Not saying much

There were gnats flying all over the place. There was dirt, dust, trash, old water bottles under the bed.

Free parking and convenient for longer term stay

Staff is amazing. Rooms are what you would expect. Location is perfect for the airport. Cant say enough about the staff at the front and the cleaning staff as well.

I didn't like anything. The reason we chose this hotel is because it was close to the airport and we had a flight the next day. My husband had stayed at an Extended stay america in the past, however, not at this one. He said it was ok for a night stay. This location was disgusting. Our room windows were left open, the room smelled like cigarettes and marijiuana, and when we opened the bed the sheets hadn't been changed. They were dirty and had loose hairs! DISGUSTING.

Clerk was not available when we arrived. We called and rang the bell. Nobody showed up. After 35 minutes he came and he said that he is the only one on the property. He took my drivers license and my credit card and made copies of them on a copy machine, which is totally unacceptable. We were into the room after another 40 minutes wait, because he didn’t know which rooms were available and clean. Took us to a room that had a double bed even if we have booked a king size bed for our stay, the room was primitive in amenities and didn’t feel clean. Around 2 AM I was able to go to sleep and woke up at 6 AM to leave because I was was traveling by car to another state. Waiting upon arrival for more than an hour to get my room when I was tired, and my room to be different size bed than the one that I booked is unacceptable. Making a copy of my credit card front and back along with my drivers license on a copy machine is also unacceptable with the amount of fraud that is in the world today.

This place was disgusting and the room looked nothing like the pictures posted advertising this place. We had to clean our room when we got there with Clorox wipes because it looked unsanitary. The mattress had stains all over it, one looking like blood. There was a piece of someone’s hair weave inside the cracks of one of the chairs. The AC barely worked to cool down the room. Dust and dog hair was flying out of the vents, we had to clean out the AC vents ourselves because it was so dirty. The curtains were full of stains. The water pressure of the shower was horrible, it took forever to rinse soap off your body. They say housekeeping is not available for the entire stay and we had to throw out trash ourselves, trade our dirty towels for clean ones, and ask for toilet paper. I did not feel safe there. From the peephole, we noticed some guy stood outside our door as if he was listening to us talk, another grabbed the door handle to our room. The CEO of Extended Stay America needs to go pay this place a visit to witness how horrible it is. Only one elevator worked and it took forever to reach your floor. The hallways smelled like a dirty nursing home, stench of urine, cigarettes, weed, and alcohol all mixed together, with the stench of someone who hasn’t showered in ages. Do NOT stay here. It was the worst hotel experience I’ve ever had in my life. I couldn’t wait to leave. I cried my entire first night staying there from how traumatic the whole experience was.

Been using Expedia for flights for 20 years. I don't know what kind of dope deal Expedia has with Extended Stay, but I am done with Expedia. In a hurry, paid $240 online for a room I figured should have been around $100. Checked in. Trash bags, someones sock, other trash scattered in the hall on the way to the room. In the room, turned down the bed to find rice!?! plastic and dirt on the sheets. No blanket. I stripped the bed, I got new sheets and blanket, I made the bed. It was to late for us to change hotels. No shampoo. No soap. Microwave had melted cheese on the turntable. WTH! Next morning, trash bags, trash and sock still in hall. Breakfast?!? was litteraly a chocolate cupcake and weak coffee. Should have paid $80 at Motel 6. Goodbye. Never again!

The hotel is quiet, and the room was very clean. It’s no frills — no daily maid service — no shampoo (bring your own) — but that’s why you are gettin a discounted rate. It is within a 20-minute walk from John Wayne Airport, so no taxi ride is necessary. I would stay here again.