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Crowne Plaza Dulles Airport, an IHG Hotel

3 1/2 star rated hotel
8.4/10 Very Good
(1001 verified Hotels.com guest reviews)
See real reviews (19)

generated by AI based on family reviews

Overview

The Crowne Plaza Dulles Airport is a convenient option for travellers, with many guests praising its proximity to the airport and the complimentary shuttle service. Guests have described the hotel as clean and comfortable, with friendly and helpful staff frequently mentioned. The on-site restaurant also receives positive feedback. However, some negative experiences have been reported, including issues with shuttle availability and inconsistent service. It's worth noting that the surrounding area has been described by some as 'sketchy', and there have been reports of safety concerns in the parking lot. The hotel may also require better communication regarding pre-paid reservations and pet fees.

Guest highlights

Complimentary airport shuttle
Clean and comfortable rooms
Friendly and helpful staff
Convenient on-site restaurant

About the hotel

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.

Nearby attractions

Located in Herndon, Crowne Plaza Dulles Airport, an IHG Hotel is in the suburbs and near the airport. Steven F. Udvar-Hazy Center and Wolf Trap National Park for the Performing Arts are cultural highlights, and some of the area's popular attractions include Ashburn Ice House and Splash Down Water Park. Reston Town Center and Fair Oaks Mall are two other places to visit that come recommended. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails.

Popular amenities

Parking

Extended parking on site (USD 12 per day)
Free 24-hour roundtrip airport shuttle
Free self parking on site
RV/bus/truck parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 13.95 per person
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

24-hour fitness center

Conveniences

ATM/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Reception hall
Vending machine

More

Fireplace in lobby
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Crowne Plaza Dulles Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

19 reviews

Review data

5 star reviews

58%

4 star reviews

16%

3 star reviews

11%

2 star reviews

0%

1 star reviews

16%

We have selected a sample of reviews which reflect what travellers have said about Crowne Plaza Dulles Airport, an IHG Hotel

Showing 1 - 10 of 19 reviews

Latest reviews (19)

M

MICHAEL

30 Jul 2024 - 31 Jul 2024
reviewed on expedia

5 out of 5 stars

Great location near airport
S

Samantha

19 Jul 2024 - 20 Jul 2024
reviewed on expedia

1 out of 5 stars

Customer service was rude and absolutely terrible. Not what you need after dealing with flight delays and cancellations for 40 hours!
M

Marian

29 Jun 2024 - 30 Jun 2024
reviewed on expedia

1 out of 5 stars

Waited 45 minutes to get a shuttle from the airport. Two shuttles drove by us and when they finally picked us up, the driver told us he was instructed to only pick up the airline crew and no one else. Really!!!! When we checked in, no apology, nothing! Terrible!
S

Sean

14 May 2024 - 16 May 2024
reviewed on hcom

3 out of 5 stars

Hotel staff was decent. Restaraunt hours were good. Local area was sketchy. I was approached by two teens that threatened me in the parking lot. I told the front desk and they said they would handle it but security never increased. Close to the interstate which was nice but the local area was not the safest.
R

Richard

22 Mar 2024 - 23 Mar 2024
reviewed on hcom

5 out of 5 stars

Ease of access to airport good price
M

Muhammad

24 Nov 2023 - 25 Nov 2023
reviewed on travelocity

5 out of 5 stars

Stayed there for a night, perhaps not long enough to give a fair full review, but looks like a great place for a short stay before my 12 hr flight. It was a clean and quiet place with a free shuttle to Dulles. That is all what I needed!
M

Melody

21 Nov 2023 - 22 Nov 2023
reviewed on travelocity

5 out of 5 stars

Staff was very friendly and helpful! We had a very nice room. Shuttle took us promptly to the airport at the correct time. Really like the convenience of being able to park there until till we come back.
J

James

2 Oct 2023 - 3 Oct 2023
reviewed on hcom

5 out of 5 stars

Quick stay between flights, just needed to get some sleep.
O

Outtum

25 Aug 2023 - 26 Aug 2023
reviewed on travelocity

5 out of 5 stars

Area shuttle service not provided!
M

Mariia

19 May 2023 - 20 May 2023
reviewed on travelocity

4 out of 5 stars

Wasy acces to/from Dulles airport via the free shuttle. A comfortable and convenient place to stay when travelling.
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