Altstadthotel Weisses Kreuz

Prepare to carry your own luggage for 400 meters. This is mentioned in the small print and both the hotel and hotels.com were patently unhelpful when I complained about it. “It’s a beautiful walk from the parking”. Yeah? Why don’t you come and pick up our luggage then? Otherwise the hotel was as advertised. My 4 star review is a testament to a strong back, not to the hotel’s helpfulness

No parking on site, great location for walking in city center.

This is a lovely hotel in the middle of the old town area. The room was large and nicely refurbished, and there is a nice bar in the reception area. There was a bit of yelling outside throughout the night but you expect that staying in a busy area. I have removed a star because there was no one available when we checked out. When we went to reception at 10am there were only bar staff around, who said they could not process our checkout. We were told someone would come soon, however half an hour later there was still no one around. By this point there were 4 other groups also waiting. We ended up just leaving our room key behind as we would have missed our flight if we stayed any longer. I can only assume the only reception staff member called in sick, as 10am would be the peak time for people checking out.

I would never recommend staying at this hotel. Firstly, it is a royal pain to have to park remotely in a garage with no elevator. While the hotel has a very good location once you are there, there are so many other more convenient options. The room was unlike any other hotel I’ve stayed in with the bathroom including the shower right within the bedroom. When you came out of the shower, there was zero privacy. Same with the sink, right there in the bedroom. The breakfast was quite good and service was good but the final nail was the parking arrangement. When I checked out, I was billed for 2 night’s parking (30 Eu) but trying to use two parking vouchers from the hotel that would have, I assume, eliminated the parking charges at garage checkout didn’t work the way we were instructed by Jakob. He made a big deal about the order of the voucher entries but after first inserting the parking ticket, I could no longer insert the vouchers. So I had to pay 38Eu on top of the 30Eu I was billed by the hotel. When I informed them of this snafu, they just brushed me off indicating “it always works “ and I should have found some garage staffer to clear it up. There was no garage staffer to be found. So, small room with the bathroom right in the bedroom plus the hassle of parking remotely say Stay Away.

We really liked this property and would stay again. The only downside is that the shower and sink are in the bedroom. No privacy. There is also no parking. But the place was really nice. Nice bar and breakfast, staff is super nice and helpful!