Rosewood Baha Mar

I don’t normally write reviews but here it goes- I travel almost every week and am top status on 2 airlines and several hotel chains. I’m in the top 1% of travelers in the world. I say this to give perspective. The hotel is not worth the 2/3x price of other resorts in the casino complex. It is way overpriced, they make no attempts to give concessions like early check in or a place to shower and change for an evening flight when checkout is at noon. The spa will not let you shower and change into travel clothes. I had to change in their public bathroom which I wouldn’t have minded if my basic room wasn’t $2000 a night after taxes and the stupid 15% resort fee. I stay at their sister properties in Texas all the time and it is a much better operation. I confronted their manager noting I couldn’t be the only one who has encountered this difficulty. They comped my sedan to the airport. The easy fix is to take one of their spa rooms and keep it open or convert one of the bathrooms/rooms into a changing area. The positives- the rooms are lovely; the ocean view is not superb as the hotel is set way back from the water. The food was good not great, the service was Caribbean standard but the folks are all nice. The beach is nice but if you’re coming to get away from the chaos you’d find at a larger resort, you will be disappointed as the beach can be very crowded/ noisy. The overall decor of the hotel is top notch. Make sure you book reservations for everything well in advance

I have been travelling to Bahamas for about 30 years now and have stayed mostly on Paradise Island. Normally I stay at the Cove but I wanted to stay at the new Rosewood resort. Listen there were many staff that were quite helpful but there were definitely staff that really should undergo service quality checks. It felt like the resort just opened and were working out the bugs. The main issue was follow through - I am not sure how many times staff said they were taking care of something and it fell through. Even trying to get a driver to go to paradise island was a ordeal for them - they were not exactly the most helpful. Don't get me wrong the place is quite nice and it has beautiful grounds and I loved Marcus Baha Mar Fish Chop House - great food. But for the cost and expense claiming to be a luxury resort with un paralleled services - I think there might be better options for a 3 night stay. This is just my experience I am sure others have had better stays there.