Hayfield Manor

The hotel was lovely and the staff very attentive. We only regret we had a short stay just prior to catching our home-bound flight. High marks for a good hotel.

Great location, onsite parking was great. Meals were very good, and the site staff were very friendly and incredibly helpful.

If this was my first stay at Hayfield, the review would probably be better. Since my last visit, Hayfield has shrunk the once majestic reception area to squeeze as many $500 a night guests in as they can. The hotel is now extremely crowded (if you do plan to stay there, book meal reservations a week in advance now). The extra help they’ve had to hire in order to accommodate the huge number of guests are significantly less polished and less experienced. No one picked up our room our entire stay and someone would come banging on our door (not using the bell) after 9pm offering turn down service-but we would already be in bed. The food is still good- at least what we could get on the room service menu, which is just a few items. The pool and spa were crowded and no longer the tranquil oasis I remember. Everything was packed- the parlor, parking lot, every landing, and especially downstairs. With the renovations, Hayfield has taken on a feel more of an outdated Hilton instead of the timeless institution it once was. A shame. That being said, Noel was wonderful and went above and beyond. Didn’t get to see Frank this visit.

Really nice property with Spa facilities and pool. Two restaurants and bar that are popular with locals. Hotel popular with American tourists also. David the barman particular highlight of staff however service levels probably not as good as you’d expect at this level (maybe Covid as interesting mix of local and foreign staff - some very attentive, others not that bothered). Had a few issues (more than we’d expect) - taxi booked at wrong time to airport, breakfast order wrong, drinks order wrong, request items forgotten etc - all in themselves minor but added up to spoil the quality level we were expecting. Rooms are great, showers particularly good. Common areas starting to get tired, chairs lining and brocade falling off, curtains ripped, quite dusty etc. Food is good but not great and skip breakfast and head into Cork itself as there are better breakfasts around 10-15 mins walk away (Spitjack in particular). On the whole a good experience but needs some attention to staff, food and a spring clean/ repair to be worth the price point to be honest. Despite that probably still the best place to stay in Cork.