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Holiday Inn Ciudad Juarez, an IHG Hotel

3 1/2 star rated hotel
9.2/10 Wonderful
(877 verified Hotels.com guest reviews)
See real reviews (10)

generated by AI based on family reviews

Overview

The Holiday Inn Ciudad Juarez is praised for its cleanliness, friendly and helpful staff, and convenient location near the city's airport and shopping areas. Guests appreciate the comfortable rooms and the overall positive experience. However, some reviews mention inconsistencies with the advertised airport shuttle service, occasional maintenance issues (e.g., shower problems), and a lack of microwave access at certain times.

Guest highlights

Exceptionally friendly and helpful staff
Clean and comfortable rooms

About the hotel

A restaurant, a snack bar/deli, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a business center, and conference space.

Nearby attractions

Located in Ciudad Juarez, Holiday Inn Ciudad Juarez, an IHG Hotel is in a shopping district and near the airport. Central Park and Chamizal Federal Public Park reflect the area's natural beauty and area attractions include La Rodadora Espacio Interactivo and Railroad and Transportation Museum. Centennial Museum and El Paso Mission Trail are also worth visiting.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 restaurant
Continental breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: MXN 250 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair-accessible parking

Things to do

Swimming pool

Conveniences

Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Reception hall
Vending machine

More

Romance packages available
Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Ciudad Juarez, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

10 reviews

Review data

5 star reviews

70%

4 star reviews

20%

3 star reviews

10%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Ciudad Juarez, an IHG Hotel

Latest reviews (10)

J

Jackie

10 Sept 2023 - 11 Sept 2023
reviewed on expedia

4 out of 5 stars

Area was safe overall great parking , room service did not come as frequent. No available microwaves after hours. Staff was very helpful.
E

Evaristo

5 May 2023 - 8 May 2023
reviewed on orbitz

4 out of 5 stars

The hotel is really good. They were welcoming and friendly. They gave good service to us. I was impressed by how clean everything was. A couple of minor things that could be fixed easily were one, the shower head in my room needed replaced. Also, they advertised on the website that they offer rides to the airport, but they didn't have any drivers.
M

Manuel C

26 Mar 2023 - 27 Mar 2023
reviewed on orbitz

5 out of 5 stars

Personal is great and amenities perfect. I even was able to leave my car there while traveling out.
A

Antonio

Invalid Date - 21 Dec 2022
reviewed on orbitz

5 out of 5 stars

Located near the Juarez airport and shopping centers, clean rooms and friendly staff makes this hotel is a great stay.
J

Jose

28 May 2022 - 29 May 2022
reviewed on orbitz

3 out of 5 stars

Trash all around the property. There is water dripping from the roof in the parking lot and got in my Windshield.
N

Nancy

15 May 2022 - 18 May 2022
reviewed on orbitz

5 out of 5 stars

The property is very clean. Staff is friendly. The room and lobby are very nice. The only downside is that they do not provide a shuttle service therefore won’t be convenient for people who are there for consulado visit. You can always get a taxi or Uber to get around.
C

Curt

18 Apr 2022 - 20 Apr 2022
reviewed on orbitz

5 out of 5 stars

The staff members at this hotel, all of them, are among the friendliest and most helpful that I have ever met in all of my travels.
J

JAIME

4 Mar 2020 - 5 Mar 2020
reviewed on hcom

5 out of 5 stars

Great location for business. It stands in the heart of the maquiladora community and only 15 minutes away from Cd. Juarez airport. Service was outstanding.
L

Linda

24 Jan 2020 - 25 Jan 2020
reviewed on hcom

5 out of 5 stars

Clean and comfortable with nice lounge and good food. Close to the airport with free shuttle
F

Fay

10 Oct 2019 - 12 Oct 2019
reviewed on hcom

5 out of 5 stars

Really enjoyed our stay here. The staff was very helpful and even helped to arrange transportation to the El Paso airport. The room was very clean and the one issue we had (shower backing up) was taken care of immediately. I would have no issues staying here again.
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