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The Lodgings Hotel SureStay Collection by Best Western

3 star rated hotel
7.6/10 Good
(415 verified Hotels.com guest reviews)
See real reviews (41)

generated by AI based on family reviews

Overview

The Lodgings Hotel SureStay Collection by Best Western is a convenient option for travellers, with many praising its proximity to the airport and the helpfulness of the staff. Guests appreciate the comfortable beds and generally clean rooms. However, reviews also highlight inconsistencies in service, with some reporting issues such as unreliable airport shuttle service (only two free trips per day), problems with room cleanliness (e.g., presence of insects), and difficulties with the shuttle service. The on-site restaurant receives mixed reviews, and amenities such as the hot tub may not always be fully functional. The hotel is described as more of a 'motel' style.

Guest highlights

Convenient location to the airport
Helpful staff
Comfortable beds
Generally clean rooms

About the hotel

Nearby attractions

Located in Providenciales, The Lodgings Hotel SureStay Collection by Best Western is in the business district and near the airport. The Regent Village Shopping Mall and Salt Mills Plaza are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Chalk Sound and Northwest Point National Park. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like cave exploring and ecotours nearby.

Popular amenities

Parking

Free beach shuttle
Free uncovered self parking on site
Onsite parking available only on request
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 poolside bar and 1 bar
1 restaurant
Cooked-to-order breakfast available for a fee daily 7 AM–1:00 PM: USD 8.00-30.00 per person
Room service available

Spa

Massages

Guest services

Daily housekeeping
Front desk (limited hours)
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Stair-free path to entrance
This property does not have elevators
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

2 outdoor pools
24-hour fitness center

Outdoor

Garden
Pool umbrellas
Terrace

Conveniences

Front-desk safe
Newspapers in lobby

More

Beach towels
map

Reviews that mention...

Hotel Reviews

for The Lodgings Hotel SureStay Collection by Best Western
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

41 reviews

Review data

5 star reviews

24%

4 star reviews

20%

3 star reviews

22%

2 star reviews

12%

1 star reviews

22%

We have selected a sample of reviews which reflect what travellers have said about The Lodgings Hotel SureStay Collection by Best Western

Showing 1 - 10 of 41 reviews

Latest reviews (41)

S

Suzie

27 Jul 2024 - 28 Jul 2024
reviewed on expedia

4 out of 5 stars

I like the security on door and the shuttle service
J

JOanne

23 Jun 2024 - 25 Jun 2024
reviewed on expedia

4 out of 5 stars

Convenient for airport.
S

STANVISHA

20 Jun 2024 - 23 Jun 2024
reviewed on expedia

5 out of 5 stars

Bed are very comfortable. It is alway from a lot but you can make it work. They have shuttle from the airport which is great
D

Delvia J

15 Jun 2024 - 17 Jun 2024
reviewed on expedia

3 out of 5 stars

Thr shower pressure was very low and i had mosquitos in my room. I found hair in bed and towel. Jahmel picked me up from the airport and checked me in. Ms. Deb allowed me to check out late and took me to the airport good customer service.
D

Deborah

6 Jun 2024 - 7 Jun 2024
reviewed on expedia

2 out of 5 stars

Close to airport
D

Deborah

3 Jun 2024 - 4 Jun 2024
reviewed on expedia

1 out of 5 stars

The chair leg in room broken. You site says free shuttle they charge you if not at two specific times. The fridge in room was frozen full of ice. 1/4 roll toilet paper asked for extra roll the woman said she would bring it up but never did.$240 room it was not!
G

Geromar

24 Apr 2024 - 25 Apr 2024
reviewed on expedia

1 out of 5 stars

Hello this hotel was very bad, no customer service, unable to reach them by phone to book a shuttle. The bathrooms were filthy when asked for a different room, the front desk was not willing to try and give us a new room
M

MARIE

24 Apr 2024 - 25 Apr 2024
reviewed on expedia

3 out of 5 stars

The property was clean and nice. The staff helped with calling taxis, My room was upstairs and there was no staff to help me with it. I had to pay for my breakfast. Staff at lobby need to be more welcoming with new clients. Life is too pricy in Providenciales!!! Jeez!
O

Olivia

2 Apr 2024 - 3 Apr 2024
reviewed on expedia

5 out of 5 stars

It's an airport "motel" but very conveniently located. Rooms are average.
S

Sandy

1 Mar 2024 - 4 Mar 2024
reviewed on expedia

3 out of 5 stars

The hotel was clean. Our first night we were given 2 bothers of water and 1 packet of green tea. Second night we asked the reception if we could get more water and green tea as it was none was left in our room and we were told it was for purchase in the restaurant. $4 for a green tea you had to make yourself. Our check in was smooth but the lady in front of us, they couldn’t find the key for her room and another guy came in because the room they gave him was already occupied. A lot of confusion! Asked for a ride to the airport when we checked out and were told we’d have to pay $5 each or wait for an hour. We walked instead. There was nothing and I mean nothing around at all. We took a cab to go where we wanted because nothing was within walking distance. Also, every morning someone started hammering at about 8am right above us. The one good thing is that the property is very clean and well maintained. The food at the restaurant was very good as well.
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