Hotel Du Vin Exeter

The hotel and room was beautiful, the breakfast was amazing. We were let down by our experience when we arrived and when we left. I had messaged through to reserve a car parking space, on arrival the car park was mostly full but the empty bays were not reserved in our name. I assumed due to not getting a reply to my request before arrival we hadn’t had a space reserved. We parked in the public car park just along from the hotel. We carried our bags back and checked in. On check out we were asked to pay for the reserved space, I explained there wasn’t one, the man said there should have been but nevermind don’t worry then. We left through the car park and I checked we hadn’t missed the reserved sign when we had arrived. Our reserved sign was turned to face the wall by whomever had decided they deserved the space more than we did.i went back in to mention it to the reception staff, I was met with a grunt, they clearly couldn’t have cared less. This marred the experience for me as I purposely chose a hotel that had parking so we wouldn’t have to carry our bags from a public car park.

Our room was clean and very comfortable. The soaking tub melted away any stress left from traveling. Loved the expresso machine too.

Friendly team all throughout the hotel. Bedroom was quirky and very clean and tidy, nice quiet night. Prebooked parking was very convenient. Recommend!!

We have stayed at The Hotel Du Vin many times, we normally book the cosy double which is small but quite adequate for one or two nights, any longer than that and you would definitely need a more spacious room The staff are friendly and helpful and always willing to help. The hotel is conveniently location for shopping in the city and lovely walks down on the river. There is a small amount of parking at the hotel, which needs to be pre booked but there is a large car park literally a minutes walk away. We Will definitely be staying again.

Had coats stolen from car in the car park even though paid for 3 days parking on site. Staff excellent, friendly and attentive at all times.

A fine old building ( once a hospital) with character throughout. We enjoyed The Junior suite with its very comfy bed and a massive bath to indulge in. We booked outdoor parking in front of the hotel, but there's a large car park next door anyway. Just a few minutes walk to centre of town and the impressive cathedral

Service & staff excellent. Location easy to get into Exeter city centre either by walking or taxi.

What seemed like a bargain lovely hotel break was in fact a tiny basic, budget room. What I presumed was a wardrobe was a (looked) door to the next room, in fact their was or chest of draws. Expedia doesn't show the single rooms as a whole in photos, solo travellers are paying over the odds for a very basic stay. Nice enough for business perhaps, but definitely not for pleasure. Breakfast was included in the price which was a bonus, except service was very slow food arrived lukewarm and the coffee vending machine was broken most of the time. The staff were all very nice, but complaints were politely ignored.

Another superb stay at this fantastic hotel. Beautiful room 008 Lovely warm welcome and easy check-in. Bath and shower in the room. Had a evening meal and as always were very well looked after by Jake..many thanks. Brilliant breakfast freshly made porridge and freshly cooked poached eggs. Thanks also for the parking this time much appreciated. See you soon i hope

I love the hotel du vin chain and was looking forward to our stay. Unfortunately the service just wasn’t up to its normal level. I took on board the need to book a parking space and dinner reservation way in advance. Did both. On arrival, there were lots of reserved signs against parking spaces but none for us. Went off to find a public car park. Walking back we found a sign with our name pushed against a wall and a new one in its place. We were refunded for the parking. Then that evening we booked a taxi for the next morning. The member of staff picked up the phone but clearly didn’t get through. And then served someone else. Sure enough in the morning, I checked and no taxi had been booked. It was a two hour wait for a cab! Or we could abandon our breakfast and jump in the cab they’d managed to find. Then there were little things, had to chase a glass of wine that never arrived after 15 mins. Other members of staff were amazing, particularly our waiter at dinner was very professional and very friendly. Room lovely. Food very good. But service really let it down and made our trip stressful. We had an appointment to keep and I though ordering a taxi the night before was covering all eventualities.