Rest Inn - Extended Stay, I-40 Airport, Wedding & Event Center

I bought a non- refundable room. I showed up to check in. The parking lot was poorly lit, the asphalt in front of the hotel was torn up. There weren’t any kind of barriers to prevent someone from accessing it. I don’t know if there was debris or anything in it, it was too dark. No one was at the front desk, so I rang the bell. I saw flash lights moving in the lobby. Someone came and said someone would be right there. Another person showed up and asked if I could come back in 20 minutes. I said I would wait. The manager showed up a few minutes later. The office was behind glass and there was a propane heater running. Apparently their credit card machine wasn’t working. She told me I could cancel my reservation and pay with cash. I didn’t have any way of getting cash. They also told me that they may only have a room with one bed even though I reserved two queens. They also informed me of a $250 deposit for a room less than $50. I told them that that was not on the website and they said they didn’t control what was on the website. The only thing listed on the website was a $75 pet deposit. They didn’t give me a room because they lied on the website and I didn’t have cash. Don’t do business with these crooks. I have used hotels.com for years and if there’s a deposit it is clearly stated on the website. I told them that was false advertisement and they blamed it on the website. I asked why they did business with them and they said they had no control over it. All lies

I generally don’t write reviews but this place was bad. I ended up staying elsewhere. The whole property was “under construction” so there was no pavement in the parking lot, just dirt. Eventually was told to drive around the back (which was sketchy) and shown a room that was A. not the room I booked, B. absolutely disgusting with trash, C. smelled badly of smoke, D. had a deadbolt lock that did not lock, E. had a smoke detector beeping with a low battery, and F. just had some sheets and pillows thrown on the bed. I was not expecting anything close to fancy for the price but it was a terrible experience. Supposedly the management will be in contact with me about a refund (as I don’t stay there and they did not provide what was advertised) but I don’t have high hopes. Just stay somewhere else.

Night time clerk was very rude and Obnoxious. When I arrived I was told that I could not check in because they had stopped taking reservations at 6pm and refused to submit a refund. I had to find another hotel at 10:30pm at night after traveling all day