Best Western Burbank Airport Inn

The hotel was fine and the breakfast was excellent. The only downside is that the hotel location has large homeless population who are sitting or lying on sidewalks. However hotel has an off the street parking garage and we never had to walk on street or sidewalks near hotel. We came ane went from garage in our car.

The people who work here are all very friendly and helpful. The continental breakfast was good every morning. However the Best Western Burbank airport Inn, it is nowhere near airport in fact it really in a bad part of town. I gave overall 4 star because the people,cleanliness but location leaves a lot to be desired.

My famuly stayed here to visit universal studios. The hotel is fine for the price, rooms are clean, hotel is a little dated but fine. The area around here is a little rough, but is fine if you arent hanging out here. Never once did I feel unsafe. What really left an impression was we had car trouble. Transmission gave out on my truck. I got my family home, but I stayed back to figure things out. Staff let me extend my stay 3 more days and allowed me transfer my things to a smaller room without having to wait for their 4pm check in time, which was nice. Found a shop to fix my truck and Ill be joining my family at home soon.

Could have more parking spots. But stay was excellent

The rooms are private and well maintained. The staff is super friendly. Some parking spaces are tandem, so you might have to leave your key/fob at the front desk if you block another vehicle, but they're quick to let you out if you're blocked.

Our stay/experience was terrible but staff was friendly. Our flight was scheduled to arrive at LAX around 10pm so I made sure to notify the front desk lobby we’d be arriving past 11pm. When we arrive to the property I was greeted with a “oh, we we’re about to cancel your booking for no show.” No biggie. But then we were given a room with an awful and pungent smell of old urine. We quickly notified front desk we would need another room because clearly someone had pee’d on the A/C. *please note this smell was not from a dirty A/C filter but from in-fact old urine and the smell was unbearable. Property did not have another room available and their only solution was to spray Fabreeze, which helped mask the smell for about 5 min, and tell us we’d get another room the following day. We found it difficult to breathe for the remainder of the night and had health concerns. First thing in the morning we packed up all our things and told front desk we need another room. I handed them their room key and told them the room had been cleared of our belongings and left for Universal Studios. Got back in the evening and management asked us to clear the room (not sure where the disconnect was). Anyway, we get a set of 2 new keys and excited to get a new room, only to find out the keys don’t work. Had to go back downstairs and speak with management. They personally came up, tried the keys and confirmed they do not work. Had to wait for them to go back down and come back with another set.

This Best Western is a basic hotel, but the rooms are perfectly comfortable, with coffee machine and everything one needs for a basic stay in North Hollywood. The parking is a big plus; it requires double parking when crowded but the front desk manages the keys and re-parking as needed effortlessly. Breakfast is offered daily.

We had 3 rooms and they were comfortable and clean. All of the rooms have been updated, but stopped short of updating the windows or window coverings. The noise from the busy street was with us all night. On the positive side, very easy parking, friendly staff and breakfast included.

Nice hotel, nice breakfast, restaurants nearby. Had an issue at check-in with three of my credit cards, the credit card terminal was not working properly, receptionist should had explain the problem, I called my banks and found out it was not my cards.

This is a great property but unfortunately in an area that just didn’t feel safe. The manager, employees, and parking lot were great and secure. Super friendly and we only had to stay one night, not the hotels fault that they are some undesirable people near their location.