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- DoubleTree by Hilton Charlotte Airport
DoubleTree by Hilton Charlotte Airport
4 star rated hotel
8.2/10 Very Good
(855 verified Hotels.com guest reviews)
See real reviews (33)
generated by AI based on family reviews
Overview
The DoubleTree by Hilton Charlotte Airport is a popular choice for travellers, particularly those with early morning flights. Guests consistently praise the 24-hour airport shuttle service as incredibly convenient. Many reviews highlight the welcoming and accommodating staff, frequently mentioning exceptional service from reception, shuttle drivers, and restaurant staff. The on-site restaurant also receives positive comments for its food quality. However, some guests have reported inconsistencies in shuttle service reliability and front desk assistance, along with concerns about room conditions and cleanliness in certain instances. While the hotel’s proximity to the airport is a major plus, those looking for nearby dining options may find the location less convenient.
Guest highlights
24-hour airport shuttle
Welcoming and accommodating staff
On-site restaurant with good food
About the hotel
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Nearby attractions
Located in Charlotte, DoubleTree by Hilton Charlotte Airport is near the airport. Carolinas Aviation Museum and Mint Museum Uptown are cultural highlights, and some of the area's attractions include Carowinds Theme Park and Park Road Park. Looking to enjoy an event or a game? See what's going on at Bank of America Stadium or Spectrum Center.
Popular amenities
Parking
Electric car charging station on site
Extended parking on site (USD 7.00 per day)
Free 24-hour roundtrip airport shuttle
Free area shuttle
Free self parking on site
Wheelchair-accessible parking and van parking available
Wifi
Available in all rooms: WiFi (USD 9.95 per night), Wired Internet (surcharge)
Available in some public areas: Free WiFi and wired Internet
Food and drink
1 bar
1 restaurant
Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: USD 16.95 per person
Room service available
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Accessibility
Accessible bathroom (select rooms)
Assistive listening devices available
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Things to do
24-hour fitness center
Outdoor pool
Outdoor
Pool sun loungers
Conveniences
ATM/banking services
Banquet hall
Elevator
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Reviews that mention...
Hotel Reviews
for DoubleTree by Hilton Charlotte Airport
4 out of 5 stars
33 reviews
Review data
5 star reviews
- 39%
4 star reviews
- 27%
3 star reviews
- 18%
2 star reviews
- 12%
1 star reviews
- 3%
We have selected a sample of reviews which reflect what travellers have said about DoubleTree by Hilton Charlotte Airport
Showing 1 - 10 of 33 reviews
Latest reviews (33)
T
TRACI
21 Sept 2024 - 22 Sept 2024
reviewed on hcom
4 out of 5 stars
Great for a night's stay before heading to CLT for an early morning departure. Airport shuttle runs 24 hours which is very convenient. Front desk clerk wasn't so friendly. She is young and probably tired.
M
Michael
26 Jul 2024 - 27 Jul 2024
reviewed on expedia
4 out of 5 stars
This was a fine experience other than the Hotel Van situation. Room was great and beds excellent. Unfortunately, van took 45 minutes to pick us up despite being advertised as coming around every 30 minutes. Driver clearly didn't leave when front desk said she left after I called. Blamed traffic but other hotel vans were coming by twice before DoubleTree van arrived. When van arrived, two folks couldn't lift into van and had to be left behind. Hotel is recommended highly if driving, but if flying into Charlotte, I suggest another hotel.
S
Susan
9 Jul 2024 - 11 Jul 2024
reviewed on expedia
5 out of 5 stars
Staff was so welcoming and accommodating across the board, from the front desk, to the bartender, to the super nice shuttle driver, Keith. Food was great too at the on site restaurant. Will def stay here again!
A
Annette
13 Jun 2024 - 14 Jun 2024
reviewed on expedia
5 out of 5 stars
Staff at the Doubletree Hilton was very friendly and understanding that I had been stranded by weather. They easilyboffered me transportation to and from the airport. And recommended excellent options to dine within walking distance
K
Kathryn
18 May 2024 - 19 May 2024
reviewed on travelocity
5 out of 5 stars
The staff was amazing! Delores helped us with our shuttle from the airport, and then greeted us warmly upon our arrival! The drivers, Charles and Keith were spectacular - very helpful and great conversationalists. We had dinner at the restaurant - it was an excellent meal. Great chef!
H
Helen
11 May 2024 - 12 May 2024
reviewed on hcom
5 out of 5 stars
Last minute reservation due to missed flight connections. Convenient, comfortable, good price and regular airport shuttles. Not there for breakfast.
C
Corey
9 Mar 2024 - 10 Mar 2024
reviewed on expedia
3 out of 5 stars
Property nice, rooms nice, staff not very Helpful. Waited 1 hour for the airport shuttle that was "coming" and just had to take a taxi.
T
Tamarah
12 Jan 2024 - 13 Jan 2024
reviewed on hcom
3 out of 5 stars
The customer service was PHENOMENAL! However, the condition of the hotel was very lack luster and out-of-date. My bed had HAIR in it! Due to the late hour of my arrival after a day of travel, I just slept on the other side of the bed and kept the hair covered up. Additionally, the ceiling in the bathroom was peeling. The temperature of the room was locked at 63 and turned to 59 overnight. I was unable to adjust it. So I slept cold. The purpose of my trip was due to a loss in the family, and I was there to pay my respects. Ergo, I really didn't feel like complaining to hotel staff because their customer service was great.
K
Karen
26 Dec 2023 - 27 Dec 2023
reviewed on travelocity
3 out of 5 stars
There are two Doubletree Hiltons at the Charlotte airport. Very very confusing.
J
Jay
3 Nov 2023 - 5 Nov 2023
reviewed on travelocity
5 out of 5 stars
I enjoyed the cookies at check-in and the planes taking off at the airport was pretty loud but not as noticeable inside.
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