Hilton Garden Inn Charlotte Airport

The hotel was really nice. Clean and comfortable. Staff was polite and helpful. Great location, were able to keep busy between checkout and our evening flight. Definitely recommend selecting the breakfast addition to any bookings, if possible. Definitely a money saver. Breakfast was good! It would have been worth the price, if we hadn't paid in advance, very reasonably priced either way

Great & convenient to the airport but prepare to pay to park. Even if you are not going to the airport.

I had a great stay at this hotel. The staff were very friendly and efficient. I didn't like paying for parking, but they gave me a first-time visitor validation. Food at dinner was great and the snack shop was super.

The lady who checked us in and the bartender were very friendly, the rest of the front desk staff was dismissive and not friendly. The property and the room was clean and the area felt safe. It’s just a short 10 minute drive to the airport which was nice. The biggest downside was that the parking wasn’t free & we were not made aware of this at the time of booking. Overall, there are pro’s and cons but we would stay here again if we weren’t able to find a hotel close to the airport with free parking.

Nice big room. Good amenities. Was there due to a flight cancellation. Quick shuttle to and from the airport. Had a restaurant and bar. Restaurant was a little cold. Not very nicely decorated. More like a breakfast buffet type dining area. Not a lot of options nearby so wish it had been a little nicer. But all in all a good value for the money. Nice walking area right outside the property too

We stayed here last year before flying to Europe, because they have a shuttle to the airport and we could leave our car parked at the hotel for free during our vacation. That has all changed, and we were not informed beforehand. Now we have to pay $10.00/night for parking here. SO NOT WORTH IT!

Check in was easy..staff was excellent..ran into a hiccup..our room was..well..OCCUPIED when we opened the door, itvwas to someone else's room YIKES. so back downstairs got assigned another room...perfect. our stay was quite short but the ability to lv our car while we travel is awesome. Next year when we make the same trip, we will stay here again!

Although this hotel offers great service and the staff is very professional, there is an ongoing issue to be aware of when booking a stay at the Hilton Garden Inn. I was contacted by the hotel to confirm if I still needed the room. I explained that I was on my way but my flight had been delayed three times. They mentioned they tried to run the card on file and it didn’t go through. I then transferred the necessary funds to cover the charges, even though Expedia stated we could pay at the hotel upon arrival. The hotel charged me around $249.52 while I was still at the airport. Upon arrival, I was charged an additional balance of $848.56, which exceeded the total of $998.08. When we checked out, I was initially told everything was settled. However, a lady at the front desk came running and shouting in front of other guests that I still owed another $848.56. I explained that the charges for the room had already been paid and deducted from my account. She then said that someone had voided the $249.52 charge and I still owed $149.52 for the room. I showed her the two transactions on my account history. The lady, with an aggressive attitude, responded, "All I know is we don't have the money!" I asked where the money was, as it was no longer in my account. I even asked her who voided the $249.52, but she said she didn't know. So, I paid the $149.52 explaining that this is ridiculous and they should have contacted me during my stay, if there was a problem!

The good: Very close to the airport, nice shuttle service, good amenities. The staff was friendly. The not as good: When I arrived in my room, there were two ozone cleaning machines (they are big). One on the counter in the bathroom and one on the nightstand. The bathroom door was propped open with a trashcan and the fan was going full blast. The room did not seem dirty, but it looked like someone went through a lot of effort to clean it out and was not done when I arrived.

I did not like that I had to pay extra for parking when I had a room reserved.