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Extended Stay America Suites Cleveland Middleburg Heights

2 1/2 star rated hotel
6.8/10
(608 verified Hotels.com guest reviews)
See real reviews (4)

generated by AI based on family reviews

Overview

The reviews for Extended Stay America Suites Cleveland Middleburg Heights are largely negative, citing several issues. Guests reported problems with cleanliness, including a filthy oven, a musty smell, and a leaking roof in at least one room. The 'included breakfast' was considered inadequate, consisting only of prepackaged items. Other issues included a broken shower rod, lack of sufficient toiletries, and a general lack of attention to detail. In addition, there were reports of a strong smell of cigarette smoke in the hotel and a lack of response from staff to an incident in the parking lot. The location's distance from the city centre was also criticised.

About the hotel

Nearby attractions

Located in Middleburg Heights, Extended Stay America Suites Cleveland Middleburg Heights is near the airport. Swings-N-Things and Mapleside Farms are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Southpark Mall and Westgate Mall. Looking to enjoy an event or a game while in town? See what's going on at OBM Arena, or consider a night out at Jacobs Pavilion at Nautica.

Popular amenities

Parking

Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free on-the-go breakfast available daily 6 AM–9:30 AM

Guest services

24-hour front desk
Housekeeping (weekly)
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Braille signage
Elevator
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Visual fire alarm
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Conveniences

Elevator
Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Extended Stay America Suites Cleveland Middleburg Heights
star-fullstar-fullstar-emptystar-emptystar-empty

2.5 out of 5 stars

4 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

75%

2 star reviews

0%

1 star reviews

25%

We have selected a sample of reviews which reflect what travellers have said about Extended Stay America Suites Cleveland Middleburg Heights

Latest reviews (4)

A

Alex

11 Apr 2024 - 15 Apr 2024
reviewed on hcom

3 out of 5 stars

The stove only worked on one burner. The oven was so filthy when I tried to use it the room filled with smoke. The general smell in the hotel was like a retirement home. There was a really drunk guy in the parking lot drinking and smoking pot who was stumbling and I saw him fall into another car that wasn't his. I called the desk and watched as they went outside, walked past the guy without saying anything and then went back inside. The location was a bit further out from downtown than I liked as well. Will not stay here again.
C

Crystal

1 Mar 2023 - 4 Mar 2023
reviewed on orbitz

1 out of 5 stars

The facility was supposed to non-smoking however, as soon as I stepped off the elevator onto the second floor, that’s all you could smell. I had to roll up a towel and block the door to try to keep the smell out of my room. I am a travel nurse and I was there for work, and I was afraid my scrubs were going to smell like cigarettes because of how much the place smelled. The noise level was unbearable.
R

Roxanne

Invalid Date - 3 Jan 2023
reviewed on orbitz

3 out of 5 stars

Room was spacious (queen suite) “breakfast included “ is a joke-a prepackaged muffin and granola bar does not constitute breakfast. There was coffee and hot water in the lobby but no tea bags. Shower rod was falling off the wall, no extra toilet paper. This facility is geared towards long term stays not weekend travelers. But you have to ask at the front desk for everything-clean towels (swap out the dirty ones) pans to use in the kitchenette. The bed wasn’t comfortable for my husband. He didn’t sleep for our stay.
R

Rusiate

28 Dec 2022 - 1 Jan 2023
reviewed on hcom

3 out of 5 stars

Bad experience for a first time visitor. I arrived very late in the evening and was placed in a room that turned out to be an “out of order” “out of bound” room. If I did not complain that there were no pillows and towels the next day I would not have realized that I was put in a bad room. I was transferred to another room after I made the complaint. How can a manager not know this? The room smelled musty too and the roof was leaking right in front of the door with a trash bin (see pictures).
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