Extended Stay America Select Suites - Cleveland - Airport

Convenient to airport Lot of ants in room. very loud

Great price. No sound proofing at this airport location. Business built this building next to an airport, without adding any extra sound proofing. Foolish.

Close to the airport. Nice easy stay

I booked a Friday-Sunday stay. I got in around 7pm Friday and there was no one at the desk. I waited about 10 minutes before someone came for check in. The hallways are loud. You can hear people’s TVs and conversations. The AC/heat in my room wasn’t consistent, it didn’t have a “constant fan” option. THE LIGHTS ARE ON A 15 MINUTE TIMER. They turn off after 15 minutes and there aren’t any lamps!! I was gone 3am Saturday morning to 1am Sunday morning. It is a convenient location to the airport which is why I booked. I got back and my key card didn’t work. I had to call the number because the front desk closes at 10pm. Someone came and made me key cards, the guy on the phone told him the wrong room. He made me the correct keys, but never asked for identification. Anyone could have asked for the keys to my room and they would have been made. Oh and the elevator wasn’t working from the time I got back to when I checked out at 10am. I was on the fourth floor. (:

Upon checking in I was given the room key and went up to third floor with all my luggage and keys did not work. went back down to inform staff and was given two new keys so went back up and did not work. Went to staff and explained I think the door is not working. They wanted me to go up again mind you with all my heavy luggage and I said no I have tried 4 keys now. So, the staff had major attitude and said there were no rooms left. So, I said what do we do then. So, a guy stepped in and said I could get another room but it was full size bed. It was my adult daughter and I but I had to take it. So, went up AFTER they went up to make sure "up to par" their words. Well, we get up and there is NO toilet paper so had to go back and get some. Then, we seen blood on the light switch which is biohazard and just disgusting. So, staff came up and I showed him and he said sorry but left ME to clean it!! I was appalled!! It was incredibly noisy and felt unsafe so we did not sleep. It sounded like banging on walls, gun shots and yelling. We got there at 7pm and left at 4:30am for airport and it was the worst 9 hours ever! I expect a refund for this mess.

Where do I even start….. the place is absolutely disgusting. Filthy stained sheet, dust and dirt everywhere, REAKS like cigarette smoke AND literal cockroaches in our room!!!!! My husband literally had to go around and kill bugs while I striped the beds and changed the sheets. The outside grounds are filthy with rust everywhere. We felt so incredibly uncomfortable and unsafe in this hotel. But we had no choice since it was 2am and we had no where to sleep because of a diverted flight. Never ever ever ever stay here. Please.

The lights are on a motion sensor that is by the door. So, if you are sitting in your bed (say your trying to read a book) for more than 10 minutes, the light go out. I had to keep getting off the bed and waiving my hands to turn the lights back on. The only amenities in the room are towels, toilet paper, and a little bar of soap. You might as well save your money and sleep at the airport.