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Courtyard by Marriott Cleveland Airport North

3 star rated hotel
8.4/10 Very Good
(436 verified Hotels.com guest reviews)
See real reviews (14)

generated by AI based on family reviews

Overview

The Courtyard by Marriott Cleveland Airport North is praised by many guests for its excellent customer service and convenient location near the airport. Guests appreciate the 24-hour shuttle service, especially for early morning or late-night flights. The hotel is also described as clean and safe, with well-lit parking lots. However, some guests have noted that the rooms could benefit from updates and that the shuttle service information could be clearer at check-in. A few negative experiences highlight issues with noise from adjacent rooms and some maintenance issues.

Guest highlights

24-hour airport shuttle
Excellent customer service
Clean and safe facilities

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.

Nearby attractions

Located in North Olmsted, Courtyard by Marriott Cleveland Airport North is in the suburbs and near the airport. Christmas Story House and Jacobs Pavilion at Nautica are cultural highlights, and some of the area's landmarks include Detroit-Superior Bridge and Old Stone Church. Looking to enjoy an event or a game while in town? See what's happening at North Ridge Racquet Club & Indoor Golf Center or OBM Arena. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing.

Popular amenities

Parking

Airport shuttle on request
Free 24-hour roundtrip airport shuttle
Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free internet access
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Full breakfast available for a fee daily 6:30 AM–9:30 AM: USD 6-20 per person

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Housekeeping (on request)
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
Grab bar in bathtub
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool
Spa tub

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Courtyard by Marriott Cleveland Airport North
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

50%

4 star reviews

21%

3 star reviews

14%

2 star reviews

7%

1 star reviews

7%

We have selected a sample of reviews which reflect what travellers have said about Courtyard by Marriott Cleveland Airport North

Showing 1 - 10 of 14 reviews

Latest reviews (14)

E

Eugene

18 May 2024 - 19 May 2024
reviewed on expedia

5 out of 5 stars

If you’re flying into Cleveland and looking for an exceptional place to stay I highly recommend this Marriott. Many restaurants and shopping options in walking distance.
E

Elizabeth

17 May 2024 - 19 May 2024
reviewed on expedia

2 out of 5 stars

We traveled with 2 adults and 2 kids they put us in a room next to a conference room where flight attendant hang out and right near the lobby so it was quite loud. We got in trouble for sitting in an empty room that was open and the staff was constantly complaining about the people in room (our room). Our air conditioner was making the most god awful noise and we didn’t sleep the whole night. However, most of the staff was very kind and very patient. We were a part of a wedding and as whole they let us hang on the lobby and celebrate. So long story short… stay away from empty conference rooms and room 139 and you’ll be ok.
L

Lisa

5 Apr 2024 - 8 Apr 2024
reviewed on expedia

3 out of 5 stars

Although the staff was helpful and courteous especially the shuttle drivers, the hotel rooms need updated. The bathroom definitely needs to be updated, the toilet was extremely low and there was a whole in the wall where the shower hung out. Definitely felt the room was overpriced even considering all the events of that particular weekend.(04/05-04/08)
R

Renata

10 Mar 2024 - 11 Mar 2024
reviewed on expedia

4 out of 5 stars

The property was clean and convenient for airport
K

Kennethia

23 Sept 2023 - 24 Sept 2023
reviewed on expedia

5 out of 5 stars

We checked in 9/23/23. The manger knew the way meet were looking we had a long flight and provided us with not great customer service but allowed us to check in early. I was so pleased with his service I informed him you really have great customer service and customers like me really appreciate you. Thank you to the entire Marriott staff!!
H

Heidi

17 Sept 2023 - 18 Sept 2023
reviewed on hcom

3 out of 5 stars

Confusion regarding shuttle service, though we stayed there because they said they had it otherwise could of just stayed someplace else for less. Was disappointed when we found out they have it 24 hours though was not told that at check in, were they made it that we would not be able to use it
S

Scott

31 Mar 2023 - 1 Apr 2023
reviewed on hcom

5 out of 5 stars

Only hotel with 24 hour shuttle that I found. Our flight got in after midnight. Very accommodating staff.
R

Ray

12 Nov 2022 - 13 Nov 2022
reviewed on travelocity

5 out of 5 stars

Very safe. I felt safe when I was parking in the parking lot. It was very well lite. The hotel was beautiful.
B

Bruce

4 Nov 2022 - 5 Nov 2022
reviewed on travelocity

5 out of 5 stars

Check-in could not have been smoother. Made arrangements for 6am airport shuttle. Could have offered wake up call and mentioned how late F&B amenities were serving and open in am. Always clean and convenient at this property.
D

Daniel

20 Oct 2022 - 21 Oct 2022
reviewed on travelocity

4 out of 5 stars

Easy access to the airport
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