Hampton Inn & Suites Dayton - Vandalia

I was treated very well at the front desk and throughout my stay. First time to sleep comfortably in a hotel since I started traveling for work. It has the "new hotel" smell to it.

I called and messaged them in the app over 24 hrs in advance to let them know I wouldn’t be making it as there was a death and emergency in my family. I noticed the day after my flight my card was charged. A girl named Amber answered the phone and was extremely rude so I asked for a manger. I got to talk to Roxanne who informed me they were not charging my card and that it was Expedia who charged me, and for me to contact them. I did, and then had them call and ask for her specifically. She then told them, that since I was a “NO SHOW” I would be billed the full amount. Nothing at all what she told me. I called back repeatedly and Amber would not let me talk to Roxanne, so she dumped me into the voicemail of the general manger Daisy. Daisy never once even returned my call. Now I’m a VP of marketing, little did this hotel know that we booked over 1500 rooms last year to their Dayton hotel. After this unbelievable mismanagement and horrific customer service our entire company has voted to never use them again. During a death and horrible situation where my daughter required my immediate attention out of town would I have ever expected to be treated so unprofessionally but let me tell you this hotel deserves all the money they got from me. It showed me how distasteful some companies still operate, and for that I will never be using them again, nor will I ever recommend or say anything positive about them again. They are out for money and have no respect for people period!

Great travel soccer weekend hotel!!

This hotel was clean, the staff was friendly, and the rooms were a good size. It was in a strip with a number of hotels and restaurants, so you could walk to several eating establishments. Free parking. The only downside was that the pool was closed for maintenance. Otherwise, excellent.

Close to downtown and airport