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Katherine
7 Sept 2024 - 8 Sept 2024
reviewed on hcom
1 out of 5 stars
Check in was a disaster, front desk was a bit disrespectful when I asked a few questions about parking and late check out. Tv in room didn’t work, same front desk staff did not want to move us to a different room. Food at the little restaurant/bar is so over priced for what you get and the taste was mediocre at best.
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Katherine
5 Aug 2024 - 8 Aug 2024
reviewed on hcom
4 out of 5 stars
All the staff was very friendly. They even went out of their way to speak to you in the elevator and halls.
You should be aware parking is extra and so is extra.
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Darren
16 Jul 2024 - 19 Jul 2024
reviewed on expedia
2 out of 5 stars
Oh boy. Pictures are deceiving. The hotel is not in the nicest area. Sketchy people all around the property. Our view was the police parking lot…county jail is a few buildings away. I guess that’s why it’s a “fully secure” hotel. You even have to be buzzed in at the front entrance. Inside, carpets are stained badly. Our room looked as though it hadn’t been cleaned. Hair on pillows and sheets, mold in shower, what appeared to be a blood stain on the headboard. We asked for a different room but were told hotel was fully. requested new sheets and pillow cases but they never arrived. All for $300 /night. Not what I am accustomed to with a Courtyard Marriott. The staff was courteous and friendly- that would be my only positive.
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Maria
14 Jul 2024 - 17 Jul 2024
reviewed on hcom
5 out of 5 stars
Overall the stay went well. Both check-in and check-out took a long time. Over 10 minutes each, it should not take such a long time to review my bill, pickup or give me keys and verify credit card. The parking garage did not open with our key card, so we had to call front desk each time. Also, we requested our room to be cleaned every other day and it was not. We stayed 4 days and had fresh towels on 2nd day but no one came in to make beds. Otherwise all was fine.
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CHERYL
3 Jul 2024 - 7 Jul 2024
reviewed on orbitz
3 out of 5 stars
There was a strong flowery smell that was overwhelming. The swimming pool is not heated and was too cold for my grandchildren to enjoy. Breakfast is very limited and coffee unavailable until 7:30 ish there is also a charge for both as well as parking. A premium price with no amenities.
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DANIELLE
13 Jun 2024 - 15 Jun 2024
reviewed on expedia
5 out of 5 stars
It was one of the cleanest hotels I’ve been to. It was a more affordable option but was just as nice as a luxury hotel. The two things to be mindful of is that you’ll be asked to pay for a $20 incremental fee for parking during check-in (if you decide to use their parking garage). The other thing is that another guest tried to open our room because they had been given the same room number. Since we were assigned to the room first, their key card didn’t allow them to come in. So, be sure to lock your door all the way in case that situation happens to you.
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Irvin
10 Jun 2024 - 12 Jun 2024
reviewed on expedia
5 out of 5 stars
I dont like paying extra for parking.
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Suzanne
5 May 2024 - 7 May 2024
reviewed on expedia
5 out of 5 stars
Very clean. Wonderful room. Easy parking garage access.
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Sarah
19 Apr 2024 - 20 Apr 2024
reviewed on expedia
4 out of 5 stars
We came down just for one night from BC to take our kids to the Imagine Children’s Museum. The hotel staff was incredibly friendly, the underground parking was safe and there was a lot of it which I really appreciated. For the purpose of our trip you cant beat the location. The room was spacious, quiet and perfect for what we needed.
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Amy
8 Mar 2024 - 10 Mar 2024
reviewed on hcom
2 out of 5 stars
I was really disappointed the hot tub was out of order and the pool was freezing. The bedding was very worn and dated and the room had lots of stuff on the carpet, like it had not been vacuumed. I was charged two days for parking when I had only requested one.