Best Western Plus Chena River Lodge

Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation. The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought. Consider before you book: no airport shuttle services. If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening. Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. Either way we enjoyed TV while we were at the room the rest of the time.

Front desk cordiallity and helpful with recommendations of places to visit, free shuttle service and breakfast included.

The staff is excellent, they have a great lobby with drinks and snacks at all times which is super useful for late night or early morning travelers and also for those who are just wanting to hang out or waiting for rides etc. Rooms are not fancy and are a bit dated, but have all we need including fridge and micro, so we were comfy. My only issue was with the remoteness of the location. It is a problem for winter when you do not have a car and cannot walk due to the compacted ice and snow. Taxis are expensive and Uber is hard to get here sometimes. Perhaps you could offer a shuttle service to malls and other places like downtown for people like us who felt somewhat stranded . Even if this is for a fee, I think it would be useful for guests and one more plus for the hotel. Overall, we had a great stay here and would recommend it to everyone.

Very close to the airport

The hotel is ok for our stay. The problem was the shuttle pick up from the train station. We waited for over an hour. I called four times and she told me that she had received a call from the shuttle driver he was not available. So she called a cab. We waited and waited. I called again and she said they were on the way. We waited and i called again. She put me on hold and came back to say for me to call an uber, the cab company would not answer the phone. We had been at the train station with our bags waiting for well over an hour. One of the men working at the train station said this is a common thing. They dont have the shuttle and they dont want to use anything else so they only reimburse for the cab company. It was not a pleasant experience. We arrived at the train station around 7:30. We were picked up by our uber at 9:13. If you stay here and need a shuttle just know the routine. Dont wait an hour and a half on a shuttle and taxi cab. They are not coming.

Very convenient location near the airport, shopping, and my son's house. Nothing fancy (that's a positive thing), just clean, quiet, modern, and all the conveniences. (Fridge, microwave, keurig coffee maker, ... ) And the super human staff took very good care of us.

Needed a place convenient to the airport and close to stores. This hotel was great for that.

Great starting point for all Fairbanks activities! Rooms dark and quiet to catch up on sleep after aurora chasing. Short drive to food options. They covered taxi to hotel when I got in at 2am... other times they arrange shuttle to airport. Great overall value!

Our stay was great! Check in was very easy and hotel staff was very helpful coordinating our taxi to the hotel from the airport! Only complaint was that a neighboring room started smoking on our last night (although the hotel was non-smoking) and the smell was incredibly strong on our room. Notified the front desk but not sure what was done about it!

I chose this hotel because of it’s proximity to the airport. Nice exterior. Ample parking space. Modern lobby. Disappointing front desk staff, not welcoming, lacks people skills. Room size ok. Not very clean, dusty furnitures. What happen to the campaign: WE CARE CLEAN? A/C/ heater so loud. Windows not properly sealed, we can smell the tobacco from people smoking outside( despite the NO SMOKING sign there). Breakfast was good.