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Best Western Plus Harrisburg East Inn & Suites

2 1/2 star rated hotel
6.6/10
(1002 verified Hotels.com guest reviews)
See real reviews (19)

generated by AI based on family reviews

Overview

The Best Western Plus Harrisburg East Inn & Suites offers convenient proximity to Harrisburg Airport, being only 3 miles away, making it a practical choice for travellers. Guests appreciate its location and the fact that it is close to restaurants. However, reviews reveal significant inconsistencies in the quality of rooms and service. While some guests report clean and comfortable rooms, others describe issues such as uncomfortable mattresses, unclean bathrooms, malfunctioning amenities (TVs, AC/heat, pancake machines), and even unsanitary conditions like flying insects and a sewage smell. The breakfast is also a point of contention, with some guests describing it as 'terrible'. It's important to note that while some guests found the staff helpful, others report poor service and unhelpful staff.

About the hotel

Nearby attractions

Located in Harrisburg, Best Western Plus Harrisburg East Inn & Suites is near the airport and near a train station. National Civil War Museum and Whitaker Center for Science and the Arts are cultural highlights, and some of the area's attractions include Hersheypark and Red Crown Bowling. State Museum of Pennsylvania and Monkey Joe's are also worth visiting. Take in the nearby slopes with snowboarding, ski runs, and ski lifts, or check out other outdoor activities such as snow tubing.

Popular amenities

Parking

Free RV/bus/truck parking on site
Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

Coffee/tea in common area(s)
Free continental breakfast available daily 6 AM–9 AM

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Braille signage
Elevator
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa

Things to do

Fitness center

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Best Western Plus Harrisburg East Inn & Suites
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

19 reviews

Review data

5 star reviews

26%

4 star reviews

26%

3 star reviews

5%

2 star reviews

5%

1 star reviews

37%

We have selected a sample of reviews which reflect what travellers have said about Best Western Plus Harrisburg East Inn & Suites

Showing 1 - 10 of 19 reviews

Latest reviews (19)

M

Maria

31 May 2024 - 2 Jun 2024
reviewed on hcom

3 out of 5 stars

Overall the stay was okey. Polite receptionist. Further up than expected. The room was clean but mattresses were not comfortable and old. Only a blanket was given and sheets. Breakfast was terrible. Some of the people went to McDonalds.The lady attending the breakfast room was really great and tried to help in anyway she could. The pancake machine did not work any of the days we were there.I saw this when I booked a month ago and thought they will correct the problem but was not. I suggest that they buy a waffle iron and have the waffle mix and allow the guests to do it alone. Or buy the ready mix and allow us to self cook There were some kind of frozen egg patties... Only grape jelly... No butter.The apples were green without taste. No cocoa for kids. The tea selection aweful. Good thing that parking ws free and could see your car from your window. Definately they are trying to cut cost but a renovation is badly needed
T

Todd

23 May 2024 - 26 May 2024
reviewed on hcom

1 out of 5 stars

By far one of the worst hotels, I have ever stayed at. I have stayed at a lot of hotels thanks to travel sports. This place is a DUMP!
J

Jill

20 Apr 2024 - 21 Apr 2024
reviewed on hcom

5 out of 5 stars

Perfect, close to airport
T

Thierry

3 Mar 2024 - 4 Mar 2024
reviewed on expedia

1 out of 5 stars

The staff are not friendly at all, I drove 4 hours to Pa when I got there it was 2:40 pm , I had my reservation I go to check in , there was no room ready , I had to wait for 1 hour and half to get a clean room . One of the staff said to me it’s not her problem that I got there before check in time . Mind you the parking was empty everybody check out at 12pm, at 2:40 there’s was no room clean for customers. Bad service , nasty people ,
R

Rick

16 Feb 2024 - 17 Feb 2024
reviewed on expedia

5 out of 5 stars

Nice location. Only 3 miles to the airport. Good breakfast. Clean room.
J

Julie

15 Jan 2024 - 16 Jan 2024
reviewed on hcom

1 out of 5 stars

My room smelt like urin , asked for wake up call as I had a 3:30 am flight call never happened and when I tried to check out after having to call them to desk and he stood across lobby and said just throw keys up there. No heat in hallway and it was 22 degrees out and room was ice cold also. O yes and the used condom in elevator. Never again stay. Water was hot for shower and 5 hour sleep
J

JEFFREY

30 Dec 2023 - 31 Dec 2023
reviewed on expedia

4 out of 5 stars

Unfortunately, my Frontier flight took off with my checked bag, but, without me; so, I had to rebook directly with the hotel for the following evening at $99.90 vs Expedia $83.92 (that I lost). The room had two double beds. Both appeared to be comfortable. The hotel tv was fine but the cable or over-the-air antenna channels were of limited selection. The bathroom had been partially remodeled. It looked nice; but the bathtub/shower still needed some final cleanup/plumbing work. The receptionist at the front desk was amiable. The most important feature in my case do to traveling woes (Frontier Airlines failures, all rental-car agencies at the Harrisburg Airport being closed when my flight arrived at 745pm requiring airport roundtrip taxi service expense) is the little diner/bar located just a short walk from the hotel property, Angie's. It was 10pm when I checked into my room. The diner part of Angie's was closed when I walked in a short time after 10pm, but, the bar was open and food was still being served. I enjoyed my conversations there as well as the good food and drink, considering I was a 'stranger' to the 'regulars' there. Finally, the hotel is very convenient to the airport.
F

Ferdinand

20 Oct 2023 - 22 Oct 2023
reviewed on orbitz

1 out of 5 stars

This property was awful. Had flying bugs in the room. TVs not working. AC/Heat unit not working. We had 5 of my families stay in this hotel due to a family wedding and we had to move rooms different times. This was not worth the $200 we paid for. Key cards kept getting de-activated. No one in the lobby to help out. Kept waiting for someone to just be there. Definitely not coming back and this place needs new management.
L

Leah

21 Oct 2023 - 22 Oct 2023
reviewed on orbitz

4 out of 5 stars

More parking would be nice
D

David

7 Aug 2023 - 8 Aug 2023
reviewed on orbitz

4 out of 5 stars

Conveniently located, restaurants nearby, good parking, close to freeways.
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