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Hilton Garden Inn Houston/Bush Intercontinental Airport

3 star rated hotel
8.2/10 Very Good
(919 verified Hotels.com guest reviews)
See real reviews (73)

generated by AI based on family reviews

Overview

The Hilton Garden Inn Houston/Bush Intercontinental Airport offers a convenient location near the airport, with many guests praising its proximity and the available shuttle service. While the shuttle is appreciated by many, some guests experienced significant delays, or had issues with the shuttle not running at certain times. The hotel rooms are generally described as clean and comfortable, and the staff receive positive comments for their helpfulness and friendliness. However, some negative experiences include issues with the air conditioning, inconsistent hot water, and a less than satisfactory restaurant experience. Additionally, there have been instances where guests were not informed of power or water outages prior to arrival. The hotel is popular with travelers needing convenient access to the airport.

Guest highlights

Friendly and helpful staff
Convenient airport shuttle (although some delays reported)
Clean and comfortable rooms

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and free airport drop-off are also provided. Additionally, a bar/lounge, a 24-hour business center, and a spa tub are onsite.

Nearby attractions

Located in Houston, Hilton Garden Inn Houston/Bush Intercontinental Airport is in an area with good airport proximity. Downtown Aquarium and Crowley, W. E. "Bill" Park are local attractions and those in the mood for shopping can visit Greenspoint Mall and Deerbrook Mall. Looking to enjoy an event or a game while in town? See what's happening at Humble Civic Center or George Turner Stadium.

Popular amenities

Parking

Airport shuttle on request
Extended parking on site (USD 50 per week)
Free drop-off airport shuttle from 4:00 AM - 1:00 AM
Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible airport shuttle
Accessible bathroom (select rooms)
Braille signage
Elevator
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

24-hour fitness center
Outdoor pool
Shopping
Spa tub

Conveniences

ATM/banking services
Elevator
Front-desk safe
Gift shop/newsstand

More

Communal living room
Fireplace in lobby
Renovated entire property - July 2023
Shared microwave
map

Reviews that mention...

Hotel Reviews

for Hilton Garden Inn Houston/Bush Intercontinental Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

73 reviews

Review data

5 star reviews

53%

4 star reviews

19%

3 star reviews

15%

2 star reviews

1%

1 star reviews

11%

We have selected a sample of reviews which reflect what travellers have said about Hilton Garden Inn Houston/Bush Intercontinental Airport

Showing 1 - 10 of 73 reviews

Latest reviews (73)

L

Leticia

5 Sept 2024 - 6 Sept 2024
reviewed on hcom

4 out of 5 stars

Service was great, we used the shuttle to get from the airport to the hotel and back the next day. The shuttle actually took us to dinner and back to a Mexican restaurant around there too. Nice service of the driver. The room not so good. It was humid the whole time. At first I thought it was because the AC was just tuned on. Even when it got cold it was still humid. We were so tired didn’t request to move to a different room.
A

Anthony

13 Jul 2024 - 14 Jul 2024
reviewed on orbitz

1 out of 5 stars

PrePaid for parking and there were no spots. Waited 45 minutes at the airport to be picked up by the shuttle after calling 3x. I’ve never waited this long with other hotels. Beyond frustrated and disappointed. Fortunately the staff are kind because I think this hotel would be doing poorly otherwise
I

Isaac

12 Jul 2024 - 13 Jul 2024
reviewed on hcom

3 out of 5 stars

I booked a room for my dad because his flight was cancelled. The room prices had just about tripled because of the hurricane which I thought wasn’t right considering. But what the hotel didn’t disclose when the room was booked is that they didn’t have power or water, which my dad didn’t find out till he showed up. I found it odd that this wasn’t disclosed since the site showed only one more room available. I don’t think it’s ok to not only raise the room rates during this time but also not disclose the lack of power and water. They ended up refunding the stay after he arrived but they should have just stopped showing availability till the fixed their issues.
R

Rosa

13 Jul 2024 - 14 Jul 2024
reviewed on expedia

3 out of 5 stars

The property definitely needs more parking space.
D

Damien

10 Jul 2024 - 11 Jul 2024
reviewed on expedia

1 out of 5 stars

I was disappointed in the way we were treated as customers by Hilton. Because of the Hurricane, power and electricity had been our for three days, which is understandable and out of anyones control. However, I feel that I should have been notified about the power and water outages before we arrived, not at 1 in the morning at the front desk after a long day of travel at which point there was no alternative but to stay at the hotel. There was no water, therefore no shower, no toilet, no brushing of teeth. There was no electricity in the rooms, so we had to fumble around with our phone lights. Hilton did not provide any contingency for water or lighting, not a bucket of water nor a flashlight or anything of the sort. Nor did they make any apologies for the inconvenience or attempts offer a discount or other incentives to make us feel like valued guests. We were charged full price for extremely bad customer service. It felt like corporate greed and complete lack of customer empathy.
C

CYNTHIA

18 May 2024 - 19 May 2024
reviewed on expedia

1 out of 5 stars

I was never informed that the hotel did not have electricity and water, prior to making my reservation. The driver of the shuttle bus informed us that there was no electricity and water as we headed to the hotel. Upon arrival at the hotel, so many customers were standing at the lobby and the lobby was steaming hot. I did not even bother to wait in line because I knew it will be useless to start a dispute/grievance. I did not bother checking in and just waited outside for my sister to pick me up. Very disappointing and totally unsatisfied! That was so selfish/cruel/unprofessional of the hotel to keep accepting reservations without the necessities and complete lack of communication to inform the customers!
H

Hugo

29 May 2024 - 30 May 2024
reviewed on expedia

5 out of 5 stars

If you’re flying out of there a night before def recommend
C

Cheryl

21 May 2024 - 22 May 2024
reviewed on hcom

5 out of 5 stars

The guy at the dront desk upon my check in on 5/21 was very pleasant. The shuttle the next morning at 5am was punctual those are qualities I like.
T

Terrin

19 May 2024 - 20 May 2024
reviewed on expedia

4 out of 5 stars

I waited one hour for the shuttle to your hotel. Was not happy with that because I was exhausted. The fridge in the room is loud. Otherwise, I had a good stay. Thank you.
G

Gustavo

18 May 2024 - 19 May 2024
reviewed on hcom

1 out of 5 stars

They let us make a last minute reservation knowing they had neither power or running water in the hotel. It was almost $300 and until we phisically got there we were given no indication of the issues. Once we got there and tried to cancel they said to go through the booking site and they would confirm the refund. When we did that they said to the booking agent they would not agree to the refund and just hung up the phone. There's plenty of other places bear the airport, do not trust this one!
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