Holiday Inn Houston Intercontinental Airport, an IHG Hotel

Absolutely top marks to every member of your team. The kindness you’ve shown along with professionalism you should all be assured that you are top notch in the hotel industry. My background in travel & tourism is corporate and you guys are five star for the service you provide. Thank you so very much.

Nice to have shuttle to the airport.

Upon arrival, hotel lobby was FILLED with drunk male guests. My 17 year old daughter and I were traveling alone and felt extremely vulnerable. The line for checkin was long and people kept cutting, known to the attendants, and nothing was said. The place was dirty & the hallway to our room was eery. Had we not been in a pinch to rest before our am flight, we would have left. That being said, once in our room, we felt safer and the bed was surprisingly comfortable! Ok room, nice bed, gross atmosphere.

Close to airport, convenient shuttle. Clean but older hotel. Friendly staff

We will not stay here again. This was our third time staying here. Check in was fairly smooth and we were placed on the 5th floor. When we opened the elevator and entered the hall there was a strong smell of paint. Sure enough, some workers were on that floor painting. It was also pretty warm on the floor and the AC had a time cooling our room…. And then the electricity went out for a couple hours. Another guest said the electricity went out for 8 hours the day before. When we turned down the bed the sheets had mascara and blood on them. Gross. And there was a blood stain on the couch cushion. It was as if the room had not been cleaned after the previous guest. The toilet didn’t flush well and smelled of old urine. The water that came from the sink faucet was extremely cloudy and dirty. Water pressure was really low too. We were really disappointed in our stay and will look elsewhere for lodging the next time we fly out of Houston.

The hotel is clean and located close to the highway and airport. Mos of the staff is friendly and looking to help. Nevertheless I had a bad experience with a shuttle young driver, he parked blocking the way out in front of the lobby, when I gently asked him to move the van so me and other persons could leave we walked out took a look and just reply to me, " you can go that way" which is narrowed way in. I considered this a lack of interest on your guests safety and service attitude.

The front desk staff were excellent and friendly. That was the only positive. We experienced delays and cancellation with overnight flights, and needed these rooms at the last minute at 3 AM due to exhaustion. The rooms had a terrible odor, I couldn’t tell if it was chemical or mold, but it was overpowering and gave us a headache. The restaurant staff for breakfast were extremely rude. My group had two rooms and two vouchers for breakfast each for two people, but she was argumentative about us wanting three meals, although we were entitled to four. My 13-year-old daughter was wearing socks to the breakfast buffet, and the waitress waited until after we had our plates and sat down to eat. She came over and insisted my daughter could not finish her meal unless she went back to the room and put shoes on. my daughter went all the way to the fourth floor, but our other guest had locked the security lock so she couldn’t get in to get her shoes. She came back, and I insisted that the waitress allow her to eat her food and we would leave right after. The waitress demanded our room number because her “manager” needs to know. I refused to give it to her, it wasn’t necessary. She kept asking and I finally told her if the manager needs our room numbers, he/she can come ask for them. We ate quickly and left.

The property is old. I have less towels. The towels were very old and needed to be changed. The hallway carpet is old... .suttle service driver was not friendly. I waited over one hour but the shuttle didn't come to the airport.. is very sad you paid over 100 dollars for a hotel that you cannot enjoy or feel comfortable in.....sad

We had a lot of people checking in all at once from the shuttle. Though there was a wait, the front desk staff was efficient in getting us checked in. I liked that the hotel had a shuttle and wasn't far from the airport. The hotel should replace the filter in the water fountain in the gym, though.

We booked last minute due to airline flights being cancelled. Staff was swamped but I couldn't have been more impressed with the professional additude and compassion