Embassy Suites by Hilton Kansas City International Airport

We arrived around 4pm and family came and picked us up to take us to Zona Rosa for dinner. We returned, slept, and left at 8 am to go to the Kansas City Airport by shuttle and arrived in plenty of time to catch an airplane to our home.

Very average stay. Not on par with other Embassy Suites. Accommodations are dated. Elevators are very slow and you will be waiting during busy times. Be aware- even though no scarcity for parking, they charge nightly for parking, while other hotels in the area are free parking.

Ok I never leave reviews like to think of myself as low maintenance. I worked for Marriott for years so I know the service industry can be difficult. The property is in need of a remodel. Everything g was clean just looked tired. Whoever stays in my room I hope they fix the AC fan motor it was really loud, but I was o Lu staying one night so I thought not going to complain. The food at both the social hour and breakfast was mushy. Celery and carrots shouldn’t be soft. The big issue i had was when I went to leave the mowing crew blew grass all over my white car. It was ridiculous, I can’t begin to explain how much grass was on my car. The guy edging apologized but he wasn’t the guy on the mower. I went back in and showed pictures to the lady at the front desk. Not a I’m sorry, we will say something to the mower, she dismissed me and said she would refund my parking. Thanks for that now I’ll go spend my time at a car wash. A simple I’m sorry and I would have said stuff happens. You can keep the $I won’t be back. I’ll stay at neighboring hotels that don’t charge for parking, are newer, and do t have rude employees. She should not work a front desk I don’t know if I’d let her do laundry. I should add I actually wiped my hood before I took the picture.

Air conditioning did not work for our entire stay. I notified front desk staff and I notified the hotel through the online portal. I also filed a travel insurance inconvenience claim. No one at the hotel helped or responded. The travel insurance company denied the claim Because they said nonworking AC was not specifically covered for trip inconvenience. Very poor customer response and paid way too much for a hotel. I couldn’t even sleep in because it was so hot. I should get a refund.

Beautiful esthetics, airport shuttle was perfect. The bed was so comfortable. I will be back

The property was decent.. maintenance was doing work.. u have to pay for parking per day

Perfect for a short stay to catch a flight

The made to order breakfast not as good for the money you pay. Now this location is charging for nightly parking which is new. We have NEVER paid for parking ever before! The price of the room seems to be going on the upward side! I probably will never stay here again for those reasons!

The guest happy hour was nice after a long day of traveling. The staff was very helpful.

Very convenient to airport. Good value for price