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DoubleTree by Hilton Lubbock University Area

4 star rated hotel
8.6/10 Excellent
(475 verified Hotels.com guest reviews)
See real reviews (14)

generated by AI based on family reviews

Overview

The DoubleTree by Hilton Lubbock University Area offers guests a generally positive experience, with many praising the friendly staff, comfortable beds and clean rooms. The on-site restaurant also receives positive comments. However, some negative aspects include limited parking, issues with room cleanliness in some instances, and reports of noise from the bar area affecting some rooms. The hotel's location is described as being near Texas Tech University but also in a less desirable part of town, with concerns about safety in the area. While there are some inconsistencies in the guest experience, the hotel seems to generally offer a comfortable stay.

About the hotel

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and conference space. Housekeeping is available on request.

Nearby attractions

DoubleTree by Hilton Lubbock University Area is located in Downtown Lubbock, a neighborhood in Lubbock, and is near the airport and near a metro station. McPherson Cellars Winery and Meadowbrook Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lubbock Lake Landmark and Lake Alan Henry. Joyland Amusement Park and Water Rampage are also worth visiting. Spend some time exploring the area's activities, including winery tours.

Popular amenities

Parking

Free RV/bus/truck parking on site
Free offsite parking within 0.1 mi
Free uncovered self parking on site
Onsite parking includes off-street options

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant
Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 13-19 per person
Room service available

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Housekeeping (on request)
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Elevator
Elevator door width (inches): 41
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height electrical outlets in bathroom
Phone accessibility kit
Pool hoist on site
Roll-in shower (select rooms)
Smooth flooring in room
Stair-free path to entrance
Stairway handrail height (inches): 34
Thin carpet in room
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 34
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

Access to nearby health club
Fitness center
Indoor pool
Public winery tours

Outdoor

Pool cabanas (surcharge)
Pool sun loungers

Conveniences

Elevator
Front-desk safe

More

Communal living room
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for DoubleTree by Hilton Lubbock University Area
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

43%

4 star reviews

36%

3 star reviews

0%

2 star reviews

14%

1 star reviews

7%

We have selected a sample of reviews which reflect what travellers have said about DoubleTree by Hilton Lubbock University Area

Showing 1 - 10 of 14 reviews

Latest reviews (14)

A

Aja

5 Jul 2024 - 7 Jul 2024
reviewed on expedia

4 out of 5 stars

Me and my bf stayed here over the 4 day weekend, and I’m glad to say that we didn’t really have any issues. One thing that was noticed was that the metal that holds the soap dispenser in our shower was broken. My only complaint would be that I paid for two days of Internet service, but the hotel’s power went out which set the fire alarm off and woke us up. When I called down to the front desk, they stated that the power was out and didn’t know when it would be back up. Getting one days worth of internet compared to the two that I paid for isn’t a big deal. Overall, it was a nice stay, it was quiet, didn’t have any issues with parking, and the bed was really comfy. Would stay here again
M

Marcus

28 Jun 2024 - 30 Jun 2024
reviewed on expedia

4 out of 5 stars

The cold water in the bathroom sink was trickling and no force at all. Ofc after hours the parking was full and had to find difficult parking must've been busy weekend don't know.... Saturday morning only 1 of the elevators stopped working ofc it was harder for the elderly since they can't do the stairs..
C

Charles

12 Jun 2024 - 14 Jun 2024
reviewed on expedia

4 out of 5 stars

Decent hotel near Texas Tech. Very limited parking.
L

Larion

2 Jun 2024 - 7 Jun 2024
reviewed on hcom

4 out of 5 stars

The employees were awesome and the hotel was in great shape and clean. The location was in a bad part of town with a lot of homeless and not the kind that are down on their luck. These people were high as a sky and aggressive. They were roaming the parking lot as well as the area.
S

Sara

13 Jan 2024 - 14 Jan 2024
reviewed on expedia

5 out of 5 stars

Great location!!! rooms were very nice just needing a little more detailed cleaning found old food under bed skirts and a lot of dust beside fridge area. parking was horrible, but overall was a great stay.
K

Kip

1 Jan 2024 - 2 Jan 2024
reviewed on expedia

2 out of 5 stars

Pool was broken. Restaurant and bar were closed. Police monitoring station in the parking lot. One person on staff for the entire hotel.
A

Annelle

16 May 2023 - 17 May 2023
reviewed on hcom

5 out of 5 stars

Awesome experience. Made long haul travel bearable. The food was amazing. Workers so helpful and friendly
D

Deborah

5 May 2023 - 6 May 2023
reviewed on orbitz

5 out of 5 stars

noise from the bar area travels up to the rooms restaurant was excellent
H

Harold

12 Oct 2022 - 13 Oct 2022
reviewed on hcom

4 out of 5 stars

Not having an airport shuttle was inconvenient and expensive.
R

ROBERT

9 Sept 2022 - 11 Sept 2022
reviewed on orbitz

1 out of 5 stars

i am a Hilton Honors member and at the time of check I told them that. They did not grant me a late check out when I asked. I only needed 30 min. My room was not cleaned, When I asked why they very rudely told I did not request it. At check in no one told me that. I travel at least 3 times a month and stay at Hilton properties. I will never stay at that double tree again. Rude staff.
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