Hyatt Place Lubbock

Hotel is always excellent. Only problem I have is the pay $7 a day for parking. I think it’s a money grab but I will stay there again for sure.

Great hotel in a great convenient location to campus and restaurants. Be aware of a $7 daily parking fee.

Very clean, kids liked the pool. Ample parking. It was just as close to walk to the visitor center as it was to park on campus & then walk! Very convenient to campus. Huge room with a large separate sitting area that we appreciated w/2 teen boys. We arrived late on Wed (no luggage carts) & expected to eat in the restaurant that was heavily advertised, but Wed is a “reset” day, so no restaurant. Not sure anyone uses restaurant, didn’t see it on Thursday, either. Breakfast was fine, not great. The hotel advertising pics are much more appealing. At one point, we came in & found 2 ppl waiting for the elevator. Eventually, we asked & were told it was being serviced & would be out another 30-40 minutes! No signs & the other ppl had been there several minutes. I would stay here again for the value, room size & cleanliness.

I did not like that they charge you to park in their parking lot.

4 complaints: the pool was cold, there was a birthday party where there were atleast 15 kids running, jumping and screaming we could not enjoy our time at the pool or the patio area, the morning we were leaving a group of employees were standing at the front desk complaining about management not knowing how to schedule properly. There were several cuss words thrown around in that conversation with guests walking by. I think if you are staying at the hotel parking should be free.

Such a great location being in walking distance to campus and several restaurants and shops. Hotel was clean and in good shape overall. Only complaint is that we went mostly for indoor pool as we were traveling with 4 year old, and the pool was so cold we could hardly stand it and had to go outside to warm up. We saw other families doing the same. I’m not sure if it is always like that or something was wrong with it. We noticed when we were leaving that the pool was closed for maintenance.

Modern accomodations, BUT you have to pay for parking and the water pressure in the shower was the worst. I've used gravity-fed outdoor showers hiking through the Rockies with more pressure.

Rooms and facilities immaculate. Beds super comfortable. Great parking access and safe neighborhood. Friendly staff with quick check in process. Close/walkable to shopping, restaurants, and Texas Tech. Will stay here again the next time we’re in Lubbock.

The original hotel room we booked with a king bed lacked hot water. Despite being told to wait for 5-10 minutes which is ridiculous, it never warmed up. Given the situation, we were given the option to switch to a double queen room or leave and receive a refund since it was the only available room. We decided to move due to an upcoming event, but unfortunately, the new room had a dirty toilet and used soap. At that point, we didn't bother bringing it up with management because the front desk staff had already proved unhelpful with our initial concern. When we returned from our event, we had to wait for 40 minutes to find parking as the same staff members neglected to monitor the parking lot, resulting in non-hotel guests occupying the spaces. We were told there was no management on site and I don’t understand why someone wasn’t unavailable when there were guests with similar issues.

Decent facility. However they charge $7 a day for parking. Parking is open parking lot with no security measures. Housekeeping has to be requested, which the host (P) never informed us of upon check-in. When questioned he lied and blamed other hosts for not informing us even though he was the one to check us in. Should at minimum have a sign at the desk.