Crowne Plaza Newark Airport, an IHG Hotel

Good location. Noise from a nearby club was overwhelming and it went all night. Hotel could use some sound shielding. Front desk was outstanding from a cheerfulness, proficiency and helpfulness perspective. The shuttle service was odd as he “challenged” me to product verification that I was staying at the hotel without giving reason why. We’re not from the area and therefore it was an odd request. The manner in which he asked was not professional. But I found the reason to be petty. Coming from a more friendly environment he should be more tactful in challenging people who have just spent the entire day traveling but more so who cares if every once in awhile someone not staying at the hotel is looking for a ride. Am sure it’s not overwhelming and it would be a nice gesture to help someone out getting to where they need to be. EWR is not a very easy place to get to or leave from and helping people out would be a nice thing to do. It doesn’t cost you anything since you have a set rotation to and from the hotel anyway. Help the community out and perhaps the payback will come back to you in some other way. Your way is typical east coast which is not a complement.

Reception allowed 4 people to skip us in line because they were flight attendants. While I was there with a broken ankle and needed to rest. TV screen was old and blue in color. No outside seating while I waited for an uber. Needed ice for my ankle, No ice machine on our floor. No Freezer in the room for ice pack bought elsewhere. No Microwave in room to heat food, had to go downstairs...again with a broken ankle. Thought Crowne Plaza was supposed to be a nicer hotel.

The hotel was ok. Clean and average. Front desk staff was friendly but at least polite. My complaint was with the airport shuttle. I got on at the airport in the evening. It was dark and you couldn’t see the interior of the van. 3 people tripped getting in. The next day, the driver didn’t get the van door. I was the only one getting on at the hotel. The driver waved to me to come and went directly to the back and loaded my bag. I thought he would then open the passenger sliding door but instead he went directly to the driver door. I opened it and struggled to close it. Upon arriving at the airport, I had to open the door myself again. The doors can be awkward heavy and all doors are different. I would think it would be a liability to have the passenger open and close the door themselves.

Love this hotel big room ,clean nice beds and pillows! Coffe maker, fridge comfortable for sleep!airport Shuttle every 30 minutes ,perssonel very friendly.

Very thin walls with very loud neighbors. Noisy refrigerator, the phone doesn’t work, I had to go down to the reception to register my complaint and thereafter for the next 30 min no one comes in. I was staying for just one night to catch an early morning flight. After checking in at 11 pm, it is pathetic that we encounter such a situation. Be it that this belongs to Crowne Plaza franchise, if basics aren’t working, it is not worthy of being listed on Hotels.com as a hotel. The staff were politely apologetic but couldn’t solve the problem

Close to AirPort. Excellent shuttle service. Hotel ok to stay in for a night. Needs an update but clean. Beds comfy and breakfast was good.

My stay at this hotel was exactly what I was looking for in a hotel. It was close to the airport, had a shuttle that ran hours that worked perfect for my flight, it felt safe and it was clean. The only thing I would improve was the restaurant. There was not nearly enough seating available for the guests. I had to sit at the bar (not my first choice) and I saw several groups leave because there was no where to sit. Service was good; there was just not enough seats.

Hotel is dated. Ridiculous that we had to pay for self-parking. Had we realized it we would definitely have booked elsewhere. Will not book here again.

Directions to get the shuttle from the airport to the hotel need to be improved. Phone directions told me to get the P4 shuttle to the air train to P4 and catch the hotel shuttle there. There is no P4 shuttle. You need to get the old terminal A shuttle to the air train. There were about 20 of us who didn't know what to do. Fortunately a bus driver set us straight. The airport needs to improve their signage as well. The have an arrow with P4 pointing to shuttles, then no more signs for P4 by the buses. After 13 hours of traveling it was disconcerting. The fact that there are two terminal As doesn't help either. Otherwise I enjoyed my stay.

My night stay was convenient to me making my early morning flight. I also enjoyed my meal at the dining facility in the hotel the server was polite, efficient and friendly.